Manager, Strategic Business Learning Consultant, Enterprise Learning and Development, Risk

Capital Ones Enterprise Learning & Development team is looking for a Strategic Business Consultant to shape and deliver the learning and development strategy for Risk and Compliance. Youll partner with key business and Human Resources (HR) leaders to design and implement learning initiatives for our broader organization to ensure we are well-managed and following the appropriate policies procedures and regulations as intended.

At Capital One risk management is embedded in our culture and our business. Effective risk management is critical to achieving success for our associates customers and business imperatives and it is through this risk mindset that we can work towards our mission to change banking for good. Our Risk and Compliance teams are at the core of empowering our associates to manage risk appropriately

Were seeking someone who can seamlessly connect business objectives with learning solutions translating strategic ideas into impactful learner-centered experiences. Whether your background is in business program/product management or learning strategy your ability to build alignment and drive progress will be critical. If you are energized by creative problem solving creating transformational learning building strong relationships and managing through complexity to deliver business impactthis role is for you.

The ideal candidate for this role is

• Strategic Learning Partner: Anticipates future learning needs by staying current with design trends thinks and solves problems systemically balances long-term vision with execution rigor and brings structure to ambiguity while managing competing priorities

• Bilingual in Learning Human Centered Design: Skilled at translating design methodologies into effective learning strategies

• Product-minded: Applies iteration experimentation and feedback to improve solutions

• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across Risk and Compliance HR and L&D

• Relationship Manager: Cultivates strong stakeholder relationships acting as a trusted advisor to foster collaboration

• Insight-driven: Uses data and insights to drive decisions and continuous improvement

• Storyteller: Communicates with clarity and influence to senior and technical audiences

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. To do this you will

• Partner with Accountable Executives HR leaders and key business stakeholders to co-create the annual strategic learning agenda defining vision OKRs operating and governance models and ensuring seamless integration and execution across business and learning initiatives

• Collaborate with business partners to maximize knowledge sharing peer learning and optimize resource allocation to achieve the broader strategy

• Lead design and delivery of learning programs and iterates from feedback and data

• Project manage multiple initiatives leading program teams and providing strategic support as needed

• Manage project scope timelines and budget identifying and mitigating risks or escalating as necessary

• Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes

• Collaborate on learner communications and external storytelling sharing insights and outcomes about your work

Here is what you need to be successful:

• Experience educating onboarding or supporting risk and compliance related roles and imperatives

• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact

• Communicate effectively both written and verbally with the ability to influence stakeholders at all levels

• Ability to manage ambiguity lead through change and deliver in a matrixed environment

• High level of initiative ownership and a customer-centric mindset

• Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices

• Apply expertise in adult learning to shape learning strategy and products

• Comfort facilitating and leading training/workshops effectively engaging at all levels

Basic Qualifications:

• Bachelors Degree

• At least 3 years of experience in client facing consulting

• At least 2 years of experience in learning and development

• At least 1 year of experience in project management

• At least 1 year of experience in learning strategy creation

Preferred Qualifications:

• 5 years of experience advising and influencing leadership

• 5 years of management consulting experience

• 3 years of experience in strategy creation

• Familiarity with change management

• Experience facilitating across a variety of modalities including in person and virtual programs

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).