Clinical Informatics Supervisor

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Job Summary:

The Clinical Informatics Supervisor is responsible for supervising the informatics team and supporting clinical information systems. This role ensures the optimal use of current clinical software and oversees the successful implementation of new system functionalities and software updates. The Supervisor plays a critical role in guiding the team and collaborating with clinical and IT leadership to align systems with clinical best practices.

Essential Job Functions and Responsibilities:

Specific responsibilities include:

• Supervise and coordinate activities related to the planning design development implementation training evaluation and maintenance of clinical information systems across all clinical departments.
• Provide guidance mentorship and leadership to informatics team members.
• Complete employee annual performance reviews.
• Develop and manage work plans; ensure timely delivery of project milestones.
• Serve as project manager for system updates and new implementations.
• Act as a liaison between IT clinical users and leadership to ensure systems meet organizational goals.
• Facilitate the integration of data knowledge and workflows to support clinical decision-making.
• Maintain expert knowledge of clinical software and its alignment with organizational policies procedures and workflows.
• Provide customer service user training and proactive support to clinical staff using the system.
• Collaborate with IT medical staff and administrative departments to optimize system functionality.
• Participates in or leads committees and task forces as an effective team member and leader.
• Identify and communicate system issues and opportunities for improvement to IT leadership.

Minimum Qualifications

Education and Experience:

• Bachelors degree required.
• Minimum 35 years of clinical experience with demonstrated clinical competence.
• Minimum 35 years of experience in clinical information systems implementation and support.

Knowledge Skills and Abilities:

• Thorough knowledge of best practices for system analysis developing documentation scopes of work (SOWs) and performance evaluation for clinical and business systems.
• Experience with healthcare business systems such as revenue cycle and patient billing.
• Knowledge of budget development and management including analyzing costs and ROI for new clinical and business IT projects.
• Skill in evaluating systems and recommending modifications to allow technology to meet clinical and business performance goals.
• Ability to partner with Clinical and Finance leadership to align reporting systems and support data-driven decision making.
• Skill in leading guiding and evaluating performance and providing training to improve performance.
• Skill in evaluating systems and making recommendations for efficiency or listening to users and recommending modifications to allow computer systems to perform as needed.
• Ability to develop and effectively present complex technical data for a variety of non-technical audiences.
• Ability to communicate verbally and electronically in a clear concise and professional manner.

State/Federal Mandated Licensure or Certification Requirements:

• RN License required.
• Informatics Certification preferred.

Bristol Hospital Mandated Educational Requirements:

Orientation at hire. Annual Competencies. Other unit based competencies/skills as required.

Physical Requirements:

Moderate walking bending stooping; physical and digital dexterity; occasional lifting of office supplies and materials. Extended sitting possible.

Work Environment:

Normal office environment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.