IT Supervisor
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The purpose of the role is to ensure the smooth day-to-day ICT operations while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.
The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible secure and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.
Department and team Management
Manage and supervise the IT department.
Establish measure and define IT goals and maintain an IT development roadmap.
Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
Analyze resource utilization and develop strategies to optimize performance.
Create implement maintain network security disaster recovery and IT infrastructure policies. Test the organizations data backups and disaster recovery procedures on a regular basis.
Manage and maintain on a continuous basis the companys hardware software equipment and network components including timely software renewals and updates.
Establish a security policy to protect company information and resources.
Ensure compliance with all regulatory requirements and industry standards.
Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP Navision Syspro Synertrade TALO SAGE Fleetwave Pamoja Apps Acacia System) addressing their questions issues and training needs.
Carry out periodic meetings with the business users to ensure customer satisfaction.
Direct the activities of the help desk to ensure the IT needs of users are met.
Ensure provision of IT shared services as per agreed SLAs with various group companies.
Provide support for the various ERPs and ensure availability of the same.
Collaborate and implement projects and updates as guided by head office.
Vendor Management
Collaborate with vendors and service providers to address issues obtain support and negotiate contracts or service level agreements.
Manage outsourced resources by ensuring that work is delivered as per contract SLA.
Training and User Education
Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system
Plan and oversee with the support of the Finance department computer system installations and maintenance manages vendor relationships negotiates contracts and ensures SLA compliance.
Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
Manage development projects to integrate new technologies into existing systems
Any other responsibilities as may be assigned from time to time
Requirements
- Bachelor s degree in IT computer science or a related field
- Professional certifications preferred -CISMCISA CCNACCNP
- Experience managing on-premises servers storage area networks (SAN) and network-attached storage (NAS) devices
- Five (5) years of relevant work experience
- Strong troubleshooting and problem-solving skills
- Knowledge of industry-standard computer hardware and software systems
- Experience with network administration (Cisco certification a plus)
- Experience managing on-premises servers storage area networks (SAN) and network-attached storage (NAS) devices
- Familiarity with our software platforms including Microsoft 365
Employment Type
Full Time
