Customer Direct Representative - Americas
Customer Direct Representative - Americas
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers employees have access to a highly competitive benefits package. To learn more visit our benefits and perks page.
Position Overview:
The Customer Direct Representative - Americas is responsible for providing world-class customer experiences. The positions focus is on educating and championing DigiKeys digital initiatives to proactively meet customer needs and optimize operations to enable customer team and company success.This role is based in Thief River Falls Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed.
* Weekend 12am-8:30am 1pm-9:30pm and 4pm-12:30am are exempt from a regular onsite requirement
Responsibilities:
Hours: 8:30am to 5:00pm or 1:00pm to 9:30pm
Provide best in class customer experiences
Build key partnerships with cross functional departments to ensure understanding of businesses strategy
Champion digital adoption initiatives to streamline processes and enhance operational efficiencies.
Provide vital support services to enhance key operational and strategic functions within the organization
Contribute to business objectives through individual contributions usually with guidance from leaders or highly skilled peers
Collaborate with colleagues to support their activities contributing to team success and organizational goals
Knowledge Skills and Experience
High school diploma or equivalent
Ability to hold self-accountable to delivering business results
Ability to work independently and manage multiple projects
Experience in Office 365 Suite
Ability to train into DigiKey internal software: WinDECsPROD
Familiarity with tools: eGain SharePoint Cisco Finesse and Webex Foxit/Adobe Acrobat Compliance Quest Content Navigator FileNet
Professionalism and ability to communicate at all levels within the organization
Physical Requirements:
Generally spend the workday sitting at a workstation and operating computer devices such as but not limited to keyboard mouse and screen
Generally spend the workday performing repetitive motions that involve or affect the hands head and other parts of your body
Compensation:
The starting base pay rate for this position is:
$18.00DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority female veteran and disabled and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process please contact Human Resources at 1- or .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
