Training & Special Projects Manager

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds top authorities in health and science to develop quality standards for medicines dietary supplements and food ingredients. USPs fundamental belief that Equity Excellence manifests in our core value of Passion for Quality through our more than 1300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe quality medicines and supplements worldwide.

At USP we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create the partnerships we build and the conversations we foster we affirm the value of Diversity Equity Inclusion and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our workan environment where every employee feels fully empowered and valued irrespective of but not limited to race ethnicity physical and mental abilities education religion gender identity and expression life experience sexual orientation country of origin regional differences work experience and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

The Training and Special Projects Manager is a non-supervisory position primarily responsible for training the customer engagement (Sales) Product Management and Scientific Affairs teams at USP as well as USPs channel partners to achieve desired customer actions and meet business objectives. The position will partner with USPs marketing teams to develop training aids such as presentations quick reference cards and talking points for the sales teams and channel partners. Importantly the position will help USP adopt innovative technologies and techniques to maximize the effectiveness of trainings.

The position is also responsible for implementing a solutioning (grouping relevant USP products and services together to solve industry problems) approach developing and promoting assets and platforms related to solutioning and training relevant teams within USP and its channels partners to achieve solutioning.

How will YOU create impact here at USP

In this role at USP you contribute to USPs public health mission of increasing equitable access to high-quality safe medicine and improving global health through public standards and related programs. In addition as part of our commitment to our employees Global People and Culture in partnership with the Equity Office regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The position will play a critical role in our marketing team and will:

• Partner with commercial leads and marketing communications during the development of core marketing messages for current and new products and product lines.

• Recommend changes to marketing assets/collaterals to make them easy to use for internal teams and channel partners and ultimately our customers.

• Develop appropriate training materials for new members of the sales and related teams

• Collaborate with marketing and commercial heads to upgrade the skills and tools from time to time for customer and stakeholder facing staff in the regions and develops annual plans for the same.

• Train internal teams and channel partners on use of marketing assets/collaterals in the field

• Partner with commercial leads to develop and implements a feedback system to monitor the use and impact of certain marketing assets/collaterals.

• Incorporate learnings from the field to inform the development of assets/collaterals in the future.

• Develop new methods and techniques like animated videos and interactive quizzes to improve both content and delivery of trainings to the sales team and channel partners.

• Lead the development of a mid to long term platform on solutioning.

• Achieve streamlined production of another solutioning platform which is already in use.

• Develop and implement metrics to measure the success of the platform in increasing uptake of new and existing USP products and improving customer experience.

• Work with cross-functional groups (e.g. commercial leads marketing communications market intelligence science US and global sales teams) to build alignment and drive results.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

• A bachelors degree in life sciences or equivalent
• 6-8 years of experience with at least 2-4 years experience in instructional designing and conducting training.
• Hands-on experience with an instructional design platform (Articulate 360 Adobe Captivate etc.) and a graphic design software (Illustrator InDesign etc.) is highly preferred
• Highly proficient with PowerPoint and Adobe Acrobat
• Excellent written and oral communication skills
• Ability to excel in a cross-functional environment
• A strong work ethic
• Proven track record of working across teams with minimal supervision

Additional Desired Preferences

Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.

• A masters or a PhD degree in life sciences or equivalent.
• Experience with instructional design for or commercial training in the pharmaceutical/life sciences industry.

Supervisory Responsibilities

None.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specificwritten agreement with USP.

Required Experience:

Manager