Practice Access Coordinator/Call center position
Practice Access Coordinator/Call center position
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary: Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information required to facilitate patient care and billing processes. Support onboarding efforts of junior staff by mentoring being a go-to for day-to-day questions and training. Does this position require Patient Care Essential Functions train and mentor patient access representatives as well as being a go-to for day-to-day questions.-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments pre-register patients and process patient information accurately and efficiently.
-Respond to patient inquiries resolve issues and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure in accordance with HIPAA regulations.
-Stay up-to-date with healthcare regulations and policies and be able to apply them in daily operations.
Qualifications
Education
High School Diploma or Equivalent required or Associates Degree Healthcare Administration preferred or Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
experience in a healthcare setting with a focus on patient access and registration 3-5 years required
Knowledge Skills and Abilities
- Knowledge of patient access procedures healthcare regulations and insurance coverage.
- Excellent customer service skills including active listening empathy and effective communication.
- Ability to prioritize tasks work independently and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
