French-Speaking Customer Support Specialist - Mauritius
French-Speaking Customer Support Specialist - Mauritius
Posted on :
21-06-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about delivering exceptional customer service in a dynamic and fast-paced environment Join our team as a Customer Support Specialist where youll play a key role in managing complex customer cases from start to finish ensuring satisfaction at every step.
Key Responsibilities
- Handle complex customer requests by managing cases from start to finish (from case opening to closure).
- Demonstrate a comprehensive understanding of case management activities offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case both Front and Back Office.
- Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction even during challenging or conflictual calls.
- Communicate effectively with various stakeholders (customers service providers and business partners) through phone calls (inbound and outbound) emails and case management tools.
- Support and mentor new team members or those in need acting as a quality ambassador within the team.
Requirements
Profile Sought
- Thoughtful organized and meticulous; reliable and consistent.
- Strong writing skills in French and comfortable working with numbers.
- Excellent listening comprehension and analytical skills.
- Team-oriented mindset.
- Resilient under pressure and adaptable to change.
Working Hours
- Available to work on a 24/7 rotating schedule.
- Willingness to work on Saturdays Sundays and Mauritian public holidays.
Skills
- Proficient in office software tools.
- Language: Fluent in French (spoken and written).
Location
- b ne Mauritius
Education & Professional Experience
- Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
- At least 2 years of experience in a similar customer-facing environment.
Employment Type
Full Time
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