Technical Support Representative | Full time
Technical Support Representative | Full time
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Job Description
Provides frontline support for Health Information Technology (HIT) devices and applications including desktops laptops tablets printers scanners video tech and peripherals. Delivers excellent customer service while performing break/fix support routine maintenance software upgrades and assisting with IT implementation projects.
Our Mission: Quality compassionate care for all.
Our Vision: Reimagine health care through connection service and innovation.
Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.
Qualifications:
Associates degree in Computer Science preferred; equivalent experience or certifications (A Net MCP) accepted.
Strong knowledge of personal computers and common software (e.g. MS Office) required.
At least 1 year of IT support or customer service experience preferred.
Excellent customer service communication organizational and critical thinking skills.
Ability to work independently and collaboratively in a team-oriented enterprise environment.
Key Responsibilities:
Deliver outstanding customer support via phone email and in person.
Install configure and maintain hardware and software systems.
Troubleshoot technical issues and escalate when needed.
Monitor and manage support tickets in line with SLAs.
Participate in planning testing and rollout of IT projects.
Maintain IT documentation and operational logs.
Support end-user training and transition for new systems.
Ensure device and system security through proper configurations and practices.
Stay current on industry trends technologies and security standards.
Perform other duties as assigned.
*Maintains regular and consistent attendance as scheduled by department leadership.
*Job duties denoted with an asterisk are classified as Essential Job Functions.
Shift:
Day Shift - 8 Hours (United States of America)Schedule:
Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
Notice of Pre-Employment Screening Requirements
If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
