Sr. Solution Consultant - ServiceOps
Sr. Solution Consultant - ServiceOps
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1 Vacancy
Job Description
As a member of our SolutionConsulting team you will have a major impact on our future success by supporting our Service OperationsSales. You will supportand partner with our Mid-Atlantic & South Solution Consulting team Sales teamProductManagement and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role: The Service Ops Solution Consultanthas the advanced ability to position a better together story for Service Management Technology Operations and DevOpssolutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.
In this role you will:
Partner with the core sales team as the technical expertfor ITOM sales helping to drive land and expand motions with Pro and Enterprise solutions
Ideate build and execute targeted Pipeline generation campaigns including but not limited to Webinars Customer Labs Customer Business Reviews and specialized demos for ITOM solutions.
Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs
Guide customers into deeper adoption of Professional and Enterprise Solutions helping to reduce backlog and accelerating time to value
Answer product feature and technical questions from customers channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value
Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy
Support events including pipeline campaigns executive briefings conferences user groups and trade shows for Service Ops
Qualifications :
Qualifications to be successful in this role you must have:
5 years of pre-sales solution consultingor sales engineeringexperience in (product specific area) working with Enterprise and Strategic Customers
Proficiency with the ServiceNow platform and specifically with IT Operations Management including Pro and Enterprise features such as ITOM Visibility (Discovery & Service Mapping) ITOM AIOPs (Event Management/Health Log Analytics) ITOM Cloud Accelerate and Platform Data architecture including CMDB (Configuration Management Database) & CSDM (Common Service Data Model).
Proficiency of IT Operations Management adjacent solutions from third party vendors such as Data Center (Compute Networking Data Storage) Cloud Solutions (SaaS PaaS) and integration solutions such as Asset Management and Security Operations vendor technologies.
Experience working collaboratively with product management product marketing partnersand professional services to specific outcomes
Strong territory management skills including whitespace analysis pipeline building and working with Sales teams to guide execution excellence
Self-Starter no need to wait for direction or an action plan. See analyze whats needed and build a plan to execute effectively.
Creativity and a passion for seeing our customers become wildly successful with the Service Operations solution set
Travelas necessary to build the business of Service Operations in the major area
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
