Customer Experience Consultant
Customer Experience Consultant
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Job Description
Together with your team you will be responsible for creating tailor-made logistics solutions for our customers enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.
In addition you will:
Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
Ensure the whole shipment life cycle is executed smoothly monitor agreed service-level agreements and identify root causes if expectations are not met
Take end to end ownership of your customers issues and needs
Coordinate with the commercial organization on customer commitments and forecasts
Advise Maersk management on potential service failures and trends
Drive continuous improvement to satisfy customers and ensure we do things better and smarter
Support the digitization agenda by positively influencing customers uptake of new e-features
We are looking for:
You possess excellent planning skills and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.
Moreover you:
Preferably come with a background as freight forwarder and/or logistics supply chain role connected with customer service
Have previous customer experience from a customer-facing role
Like spotting ways to optimize existing processes
Speak and write English effortlessly German preferred
What we offer:
At Maersk we are pioneers in logistics. We are embarking on a bold new direction expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Warsaw we will empower you and your colleagues in our Customer Experience Supply Chain Management team to find new ways to take the complexity out of logistics and make it as simple and customer-friendly as possible.
This also means you will get ample opportunity to develop your talent and take your career further and we will support you in your endeavors.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
