Program Success Program Specialist
Program Success Program Specialist
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Job Description
The Team
The Global Learning & Development (GLD) team designs develops and delivers learning solutions for ServiceNows Success Technology Experience and Platform (STEP) Organization. GLD sits within the ServiceNows Global People organization supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams.
The Role
As a Program Specialist you will be a key member of the GLD team partnering with technology leaders key stakeholders and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNows largest organizations.
What you get to do in this role:
- Lead and drive program launch and ongoing improvements to STEP learning programs for Asia-Pacific
- Monitor evaluate and measure program performance to drive optimization and scalability; ensure ongoing program maintenance
- Support the planning logistics and execution of STEP learning programs workshops and virtual training events
- Schedule sessions manage calendars and communicate program details with participants and stakeholders
- Lead Asia-Pacific cohort learning program events and development experiences
- Own the program narrative and provide key data and materials for quarterly business reviews
- Collaborate with U.S.-based Learning Strategists and Program Managers to ensure smooth execution and global scalability of programs across all regions
- Partner with Asia-Pacific leadership to integrate organizational priorities into STEP educational programs
- Manage program budget and adjust spending monthly/quarterly in order to action on time and within budget
- Track participation feedback and performance metrics to evaluate program effectiveness
- Manage surveys and assessments and generate reports and insights for program improvement
Qualifications :
The ideal candidate is naturally curious and passionate about the program management space to execute experience-centered programs to ensure a seamless impactful learner experience.
A minimum of a bachelors degree with 5-7 years of professional or equivalent experience in program management preferably within a learning and development corporate environment. Experience and knowledge of engineering and/or customer support is ideal.
This role requires a well-rounded individual who has a customer-centric approach excellent organizational and interpersonal skills and possesses an eye for detail while thriving in an agile cross-functional environment. Proven track record of leading through influence vs. authority. The ideal candidate is a resourceful independent problem solver with a willingness to adopt creative approaches.
To be successful in this role you have:
- Strong organizational and project coordination skills with a focus on operational excellence and learner experience
- Ability to manage logistics and execute learning eventsvirtual or in-personwith attention to detail and quality
- Adept in collaborating with subject matter experts and business leaders to execute and deliver against organizational objectives
- Proficiency with AI tools (ChatGPT CoPilot) and a mindset for innovation and continuous improvement
- Analytical expertise in tracking evaluating and reporting on program performance to inform optimization and scale
- Comfort managing program risk and resolving issues to ensure smooth execution
- Clear and effective written communication skills including crafting newsletters surveys and stakeholder updates
- Proficiency with collaboration platforms like Microsoft Teams and managing online learning communities
- Efficient with meticulous attention to detail excelling in a fast-paced team environment while managing varying programs/projects and priorities
- Ability to manage program calendars participant lists and distribution rosters with precision
- Experience coordinating with vendors and external partners to confirm logistics and finalize program details
- A collaborative approach and flexibility to support or lead program delivery as needed
- Possesses diplomacy integrity empathy and the ability to collaborate effectively at all levels within a large organization
- Applies a growth mindset and self-awareness to thrive in a highly collaborative environment
- Solid understanding of the Microsoft Office suite of products (Word Excel PowerPoint OneNote SharePoint Teams Outlook)
- Willingness to travel as needed
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
