French Customer Support Hybrid in Braga
French Customer Support Hybrid in Braga
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Job Description
Take Your Customer Service Career to the Next Level!
Were on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure communicate effectively and enjoy making a meaningful impact on customer satisfaction this role could be the perfect next step for you.
Role Overview:
As a Customer Support Specialist youll serve as the frontline connection with our customersdelivering prompt personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth helpful and positive.
Key Responsibilities:
- Respond quickly and professionally to customer inquiries via phone email chat and social media
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Support users with account setup login troubleshooting identity verification and transaction-related issues
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Identify technical problems and offer clear effective resolutions
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Handle each customer interaction with empathy patience and a focus on solutions
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Communicate clearly and respectfully to foster strong customer relationships
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Follow internal procedures and quality standards to ensure a consistent support experience
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Share insights and suggestions to help refine support practices and improve customer satisfaction
Requirements:
- Fluent in French (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Hybrid Work: Balance the best of in-office collaboration and remote flexibility
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type
Full Time
