Sales Operations & Support Analyst

Brief Job Description:

Pricing Administrator:

ThePrice Administrator will collaborate with the Pricing team to implement and manage pricing and multipliers in Oracle ERP and other relevant price repositories such as Configure One and TrinergyCube. This role involves managing daily pricing requests from various departments and serving as the primary contact for all price changes in Oracle and Configure One for both Direct and Channel business.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role decision making responsibilities etc.)

Pricing Implementation in Oracle:

• Manage pricing for all products within Oracle (Sales Inventory Organization and Plant environment).
• Handle IPL (Internal Price List) and multipliers transfer price local street price (SPL) qualifiers/modifiers price families and country/region tables for list prices.
• Calculate prices at the partner level for IT Channel Partners and Key Accounts.
• ERP Multiplier Implementation:
• Implement multipliers by country channel customer and product family.

Price List Management:

• Implement price lists in quoting tools and other repositories (e.g. apps or sales tools).
• Set up and maintain discount settings in Oracle and linked sales tools by product customer customer type and channel.

Support and Coordination:

• Assist various departments (Order Processing Engineering Sales etc.) with daily pricing requests.
• Work with the Master Data Management Team to set up prices for new items and coordinate item attributes for automatic price calculation in Oracle.

Reporting and Metrics:

• Assist with pricing reports analyses and information for IT Sales OPC MDM etc.
• Support the creation and maintenance of pricing metrics and related documentation.

Data Accuracy and Maintenance:

• Perform regular price checks to ensure data accuracy in Vertiv systems (Oracle C1) including monthly audits.
• Maintain all pricing files including trimmer tables regional price lists internal documentation and pricing procedures.

Training and Onboarding:

• Support and train new team members.
• Assist in onboarding processes related to Oracle and pricing in C1 including new country setups and new pricing processes.

Collaboration:

• Provide CRM team with data for item creation and phase-in items.
• Update SharePoint and other repositories with pricing data.
• Backup Price Manager with Channel Contracts SharePoint and support Legal Finance ITM and Sales teams.

Product Management:

• Work closely with Product Managers to ensure accuracy and timeliness of price and pricelist modifications.
• Distribute pricelists and communicate updates to Sales and other relevant distribution lists.
• Ensure pricelists memos and corresponding documents are posted on Vertiv Pricing SharePoint.

Compliance:

• Ensure SOX compliance of price setup and reporting through monthly audits and support to the audit team and finance.

Other Duties:

• Undertake additional duties as required.

Key Challenges

• Adapting to a changing environment while staying focused on business needs.
• Managing internal and global relationships for consistency and effective processes.
• Meeting tight deadlines and balancing workload during peak periods.
• Collaborating with other departments to ensure adherence to pricing best practices.
• Maintaining consistency in methodologies for both internal and external audiences.
• Navigating ambiguity and incomplete information with strong problem-solving skills.

Qualifications:

Required/ Minimum Qualifications: -

Education:-

• Degree-level qualification.

Experience: -

• 2-3 years in analytical roles or ERP maintenance.

Skills: -

• Excellent verbal and written communication for senior audiences.
• Strong research and analytical skills.
• VBA knowledge (a plus).
• Proficiency in Windows applications especially Excel.
• Project management capabilities.
• Ability to work in a matrix management structure.
• Effective time management.
• Fluent in English.
• Experience with virtual/remote teams.

Desirable Attitude: -

• Self-motivated enthusiastic and adaptable.
• Resilient and positive in a fast-changing environment.
• Methodical analytical and proactive.
• Team player with strong attention to detail.

Time Travel Needed: -

• TBC