Director of Quality, Group
Director of Quality, Group
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Job Description
Join our passionate and dedicated teams who are shaping the future of sound!
The Director of Quality Global will lead the development and execution of a high-performance quality strategy that underpins the delivery of premium products across all operations.
In this pivotal role the Director will ensure that quality is embedded at every stage of the value chainfrom supplier to customerby driving best-in-class practices rigorous standards and a culture of continuous improvement. With a strong focus on measurable outcomes the Director will define and monitor key performance indicators (KPIs) to ensure excellence in product quality reliability and compliance. Their leadership will inspire cross-functional teams to exceed expectations uphold brand integrity and reinforce the companys position as a benchmark for quality in its industry.
Crucially this role will elevate the Quality function beyond its traditional focus on industrial operations adopting a holistic approach that integrates quality principles across the entire value chainincluding R&D product development and customer experienceensuring that quality becomes a broader strategic driver of innovation efficiency and long-term business value.
Responsibilities
Quality Strategy & Execution
- Define and lead the global quality strategy to ensure consistent delivery of premium high-performance products.
- Establish and track measurable KPIs (e.g. First Pass Yield Customer Complaint Rate Cost of Poor Quality Supplier PPM) to drive accountability and continuous improvement across all operations.
- Develop and enforce world-class quality standards policies and procedures based on industry benchmarks customer expectations and regulatory requirements.
- Drive year-over-year improvements in quality performance through structured improvement plans and cultural transformation initiatives.
- Lead the deployment of advanced quality systems and digital tools to enhance traceability defect prevention and real-time quality monitoring.
- Ensure early quality integration in product development through robust Product Quality Plans (PQP) and cross-functional collaboration.
- Lead transfer and reintegration projects with suppliers ensuring seamless transitions and alignment with quality expectations.
Operational Excellence & Compliance
- Oversee quality performance across the product lifecyclefrom design validation to field performanceensuring zero-defect delivery and rapid issue resolution.
- Lead internal and external audits ensuring compliance with ISO standards (including ISO 9001) CE certification and customer-specific requirements.
- Take ownership of product safety ensuring robust processes and accountability across all functions.
- Utilize field data and warranty analytics to identify systemic issues and implement corrective actions with measurable impact on product reliability and customer satisfaction.
- Collaborate with Industrialization Manufacturing and R&D to embed quality into design and production processes ensuring alignment with premium product standards.
- Continuously evolve the Quality Management System (QMS) to reflect best-in-class practices integrate SPDM and knowledge management and support business scalability.
- Lead crisis management for quality issues including product recalls with structured response plans and stakeholder communication.
Data-Driven Decision Making
- Lead the development of quality dashboards and reporting systems to provide real-time visibility into performance metrics and trends.
- Leverage CRM and business intelligence tools to monitor quality-related activities support decision-making and drive proactive risk management.
Leadership & Capability Building
- Inspire and lead a global quality team fostering a high-performance culture focused on excellence innovation and accountability.
- Working with HR and Education Divisions develop and implement structured training certification and onboarding programs to elevate technical capabilities and ensure consistent execution of quality practices.
- Manage and develop multi-site teams ensuring alignment and consistency across regions.
Stakeholder Engagement & Brand Representation
- Act as the voice of Quality in strategic discussions with internal and external stakeholders ensuring alignment with customer expectations and brand positioning.
- Represent the company in key customer engagements audits and industry forums reinforcing the brands commitment to quality leadership.
- Drive customer satisfaction through proactive engagement responsiveness and continuous improvement initiatives.
Sustainability & Company Values
- Champion a culture of safety environmental responsibility and ethical conduct embedding these principles into all quality-related activities.
- Promote a behavioral approach to safety and a zero-tolerance mindset for non-compliance aligned with the companys core values.
Experience skills & educational background
Education
- Masters degree in Engineering Quality Management Industrial Engineering or a related technical field.
- Additional diploma in Business related field (MBA).
- Additional certifications such as Six Sigma Black Belt Lean Manufacturing or ISO Lead Auditor are highly valued.
- Fluent in French and English. German is a plus.
Professional Experience
- Over 10 years of progressive experience in quality leadership roles within high-tech premium product industries (e.g. audio technology defence medical devices automotive).
- Proven track record of implementing and scaling global Quality Management Systems (QMS) in compliance with ISO 9001 or equivalent CE Product Certification.
- Experience managing quality across the full product lifecyclefrom R&D and new product introduction to manufacturing and field performance.
- Demonstrated success in driving measurable improvements in KPIs such as First Pass Yield Cost of Poor Quality and Customer Complaint Rate.
- Strong background in supplier quality management audit programs and regulatory compliance.
Technical and Strategic Skills
- Expertise in quality tools and methodologies: APQP FMEA SPC MSA 8D and Root Cause Analysis.
- Proficiency in data-driven decision-making using dashboards CRM ERP and quality analytics platforms.
- Strong project management capabilities with experience in global multi-site environments.
- Ability to translate customer expectations into actionable quality standards and operational processes.
Personality
Leadership and Influence
- Strategic thinker with the ability to align quality initiatives with broader business goals.
- Inspiring leader who motivates teams through clarity purpose and a commitment to excellence.
- Strong communicator capable of influencing at all levels of the organization.
Values and Mindset
- Deep belief in quality as a brand differentiator and a core customer promise.
- Committed to continuous improvement and operational excellence.
- High integrity with a zero-compromise approach to compliance safety and ethics.
Behavioral Traits
- Analytical and detail-oriented with the ability to maintain a strategic perspective.
- Resilient and adaptable in fast-paced high-expectation environments.
- Collaborative and empathetic fostering trust and accountability across functions.
Join our passionate and dedicated teams who are shaping the future of sound!
Required Experience:
Director
Employment Type
Full-Time
