Reconciliation Lead

Reconciliation Lead

TheLeadReconciliationAnalystleads theteam that provides reconciliation services to FDS Amplicare customersand overseesthe customer relationshipand communication. This positionis expected to maintain anin-depth understanding of thecustomers needs and their businesstoprovide them with the best use of the FDS Amplicare reconciliationapplication.

Please note that the hourly rate for this position is $17 and it is an onsite position. These are all non-negotiable.

Responsibilities

Own the customer relationship and communicationduring the onboarding processincludingwelcome correspondence follow-up trainingassistance with completion of required documentation to establish third-party payer data transmittal.

Communicatenecessary customer actions including deposit verifications write-off approvalsand completion of necessary forms and documentation.

Communicateany issues that may arise including claims disputes.

Oversee development and communication of customer reports.

Partner with Onboarding teamto establish electronic receipt of 835 formsfrom third-party payers.

Provide analysisof reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.

Quickly and accuratelyanswer customer questions; route incoming calls to appropriate parties.

Resolve customer complaints if possibleor escalate to management.

Keep cases updated in NetSuite in a timely manner.

Utilize webinars to educateand train customers on reconciliationapplicationand available reports.

Complete Unposted Claims Report on a quarterly basis for assigned stores.

Performroot cause analysisonreoccurring issues; performclaims research.

Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.

Track and escalate technical issues.

Maintain satisfactory attendance in accordance with policy.

Other duties as assigned.

Required Knowledge and Skills

Proficiency in general office automation including operation ofSfax application copy machines and multi-line phone systems.

Ability to understand and apply standard operating procedures.

Ability to coach staff and customerson best practices (technical and business process).

Ability toskillfullygather and analyze information.

Strong basic mathematical skills.

Minimum typing speed of thirty-five (35) words per minute

Ability to establish/maintain cooperative working relationships with staff and customers.

Exceptionalwritten and verbal communication skills.

Self-starter capable of working with minimal supervision.

Ability to identify and resolve problems in a timely manner.

Excellent organizational skills.

Prioritize and plan work activities; use time efficiently.

Treat people with respect; uphold organizational values.

Ability to manage people through influence.

Ability to manage stressful situations such as manage difficultor emotional customer situations; respond promptly to customer or team needs

Excellent attendance punctuality and attention to details required

Basic Qualifications

High School Diploma or GED.

1-2 yearsexperience in professional customer service environment

Intermediate knowledge of MS Word and Excel

Knowledge/experience with cloud-based webinar applications (e.g. ZOOM)

Solid typing skills (i.e. 35 wpm)

Preferred Qualifications

Associate or Bachelor Degree

Pharmacy industry knowledge a plus

Management ofdirect orin-direct reports a plus

Experience in billing or reconciliation a plus

Ten key by touch

Work Conditions

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-Office in Fort Worth TX
• While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands to finger handle or feel; and talk or hear.
• The employee frequently is required to reach with hands and arms; climb or balance; stoop kneel crouch or crawl.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.