Sales Service Representative
Sales Service Representative
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Job Description
Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dris products are sold in the pet care animal health fluids purification agricultural sports field industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves including calcium bentonite attapulgite and diatomaceous shale. The companys mines and manufacturing facilities are located in Georgia Mississippi Illinois and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty integrity and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.
Role Overview
This position is responsible for the processing and follow up of Domestic customer orders. The position requires extensive follow-thru with operations and logistics to assure the timely delivery and accurate billing of customer orders. The position involves heavy customer interaction with high phone volume and computer usage.
Key Responsibilities
- Accurate and timely entry of customer orders
- Handle daily service and order activities.
- Work closely with plant schedulers and transportation group to securing on-time deliveries
- Play critical role in developing customer relationships and resolving customer issues
- Maintain master file information
- Invoice orders and complete month-end closing transactions
- Upload invoices to third-party portals as required
- Entry of credits debits and sample order requests
- Perform other related duties as assigned
- Recording and reporting on ongoing issues
- Prioritizing tasks
- Maintaining standards
Qualifications
- Previous customer/sales service experience recommended
- Excellent interpersonal communication and phone skills
- Detail oriented with a high level of accuracy
- Organized
- Ability to work independently and on a team
- Able to handle multiple tasks with multiple interruptions
- Basic level of Word Excel and internet skills
- Familiarity with SAP JDE or similar ERP environment desirable
- College degree preferred
Compensation & Benefits
Compensation
- Salary Range: $25.87 - $31.90 per hour
Benefits
- 401(k) with 6% match (Fully Vested at 2 Years)
- Annual Incentive Bonus
- Annual Merit increase opportunity
- Employee Stock Purchase Plan
- 11 Corporate Holidays
- Paid Parental Leave
- Pre-Tax Transit
- Fitness & Gym Reimbursement
- Employer Contribution - Health Dental Vision
- Employee Stock Purchase Plan
Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race color creed religion sex age sexual orientation national origin ancestry citizenship marital status mental or physical disability veteran status or any other characteristic protected by federal state or local laws. Accordingly all employment decisions and personnel actions or programs such as hiring promotion discipline compensation benefits transfers reductions in workforce and training etc. will be consistent with the principle of equal employment opportunity.
Other details
- Pay TypeHourly
- Min Hiring Rate$25.87
- Max Hiring Rate$31.90
Required Experience:
Unclear Seniority
Employment Type
Hourly
