Renewals Specialist
Renewals Specialist
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Job Description
About the role:
Samsaras Customer Success (CS) team advises and guides our customers ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsaras customers throughout their lifecycle: onboarding adoption advocacy and renewal.
In this role you will own our renewal customer experience for our AE1 customer base (<$30K ARR). There are 1000s of customers looking for a seamless way to continue service. This role will involve building out processes A/B tests de-escalating customers proactively reaching out and negotiating with at-risk customers and reporting out on progress to a senior-level audience. This role is ideal for individuals looking to develop both hands-on operational experience and customer-facing presence to advance their careers. You will work closely with top-tier executives and will see up close how sales organizations succeed.
This role requires strong business acumen a passion for scaling organizations and streamlining operations and an eagerness to constantly deliver data-driven improvements in a fast-moving environment. In addition to this you will champion role model and embed Samsaras cultural values (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
This is a remote position open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customerscustomers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role you will:
- Work cross-functionally to accommodate client needs for renewal
- Own the auto-renewal component of Samsaras customer journey
- Organize prioritize and improve auto-renewal processes to maximize revenue and a positive customer experience
- Communicate patterns and guide process improvement projects with Renewal Leadership
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 1 years of experience in sales account management sales operations or other customer-facing positions
- High level of interest in the IoT space
- Excitement around growing a sales career
- Motivated to be in a goal-oriented quota-carrying role
- Comfortable in a dynamic customer-facing environment
- Strong organizational skills and business judgment with the ability to handle projects end-to-end
- Bachelors degree from a 4-year institution
Required Experience:
Unclear Seniority
Employment Type
Full Time
