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Not ApplicableSpecialism
Managed ServicesManagement Level
SpecialistJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.You are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt take ownership and consistently deliver quality work that drives value for our clients and success as a team.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Job Description:
We are looking for skilled AWS and Snowflake Production Support Specialists to join our dynamic IT team. In these roles you will be responsible for ensuring the availability performance and security of our AWS cloud infrastructure and Snowflake data platform. You will play a critical role in monitoring troubleshooting and resolving incidents to minimize downtime and support our business operations.
Responsibilities:
AWS Infrastructure Management:
Monitor and manage AWS cloud resources such as EC2 instances S3 buckets RDS databases and Lambda functions.
Configure and optimize AWS services for scalability reliability and cost-efficiency.
Implement infrastructure as code (IaC) using tools like CloudFormation or Terraform.
Snowflake Data Platform Support:
Monitor and maintain Snowflake data warehouses and data pipelines.
Perform performance tuning and optimization of Snowflake queries and data loading processes.
Incident Management:
Respond to alerts and incidents related to AWS and Snowflake environments.
Diagnose and troubleshoot issues collaborating with internal teams and vendors as needed.
Implement and document resolutions and preventive measures.
Backup and Disaster Recovery:
Design and implement backup strategies for AWS resources and Snowflake data.
Test and maintain disaster recovery plans to ensure business continuity.
Security and Compliance:
Implement and enforce AWS and Snowflake security best practices.
Conduct regular security assessments and audits to ensure compliance with industry standards and regulations.
Change Management:
Coordinate and execute changes to AWS and Snowflake configurations following change management processes.
Manage scheduled maintenance activities patches and updates.
Collaboration and Communication:
Collaborate effectively with development teams infrastructure teams and business stakeholders to support application deployments and releases.
Communicate effectively with internal teams and external vendors including AWS and Snowflake support.
Qualifications:
Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
Proven experience in AWS cloud infrastructure management and Snowflake data platform administration.
Strong knowledge of AWS services (EC2 S3 RDS Lambda etc.) and Snowflake features (warehouses data loading security).
Experience with infrastructure as code and automation tools.
Familiarity with data warehousing concepts ETL processes and SQL querying.
Experience in incident management troubleshooting and root cause analysis.
Solid understanding of cloud security best practices and compliance requirements.
Excellent communication and collaboration skills with the ability to work effectively in a team environment.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
Unclear Seniority
Full-Time