Event Operations Coordinator
Event Operations Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Quint
Quint is the industry-leading provider of official ticket and hospitality packages to many of the worlds most prominent sports and entertainment events. Based in Charlotte North Carolina with offices in six countries Quints global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quints innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15 official property partnerships servicing over 90 events including Formula 1 NBA Kentucky Derby MotoGP Chicago Bears Green Bay Packers NASCAR Chicago Experiences Breeders Cup Belmont Stakes and the NHL.
About the Role
As the Event Operations Coordinator you will support the delivery of an exceptional guest experience at established financial margins for your teams portion of assigned events. You will assist with a variety of processes during the planning on-site execution and post event debrief. You will also work collaboratively to support overall initiatives to deliver exceptional guest experiences at all events globally.
Achieving this will require:
- Self-driven curiosity and initiative to learn the team department and event intricacies as well as existing systems technology and processes.
- Willingness to ask questions and build relationships independently.
- High attention to detail and comfortable with time management and working to strict deadlines.
- Thriving in an ever-changing collaborative team environment.
Performance will be evaluated on:
- Accuracy timeliness and consistency of work completion.
- Reliability in collaborating and supporting the global team.
- Manager and peer feedback.
- Guest experience feedback for assigned tasks and projects.
- Financial delivery to budget for assigned tasks and projects.
Core Responsibilities
Logistics
- Assist the Event Operations Manager in the planning and coordination of all logistical aspects of events including transportation accommodations and vendor relations.
- Assist the Event Operations Logistics Lead in drafting organizing and maintaining detailed event plans ensuring all aspects of the event are well-coordinated and aligned with overall objectives.
Freight Coordination
- Organize and manage the logistics of shipping all event materials.
- Track shipments to ensure timely delivery to and from event locations.
- Collaborate with shipping vendors and freight companies to negotiate rates and schedules.
- Coordinate with on-site teams to ensure proper delivery and setup of freight materials.
Ticketing Accreditation and Guest Fulfilment
- Lead Package Fulfilments in preparing all physical package items being shipped to guests.
- Ensure Guest Experiences in tracking and managing issues or delayed shipments.
- Work closely with vendors and internal teams to replenish stock as needed.
- Oversee the accurate tracking organization and maintenance of all inventories.
Ticketing Support
- Assist in the allocation quality control and distribution of both physical and digital event tickets.
- Utilize various ticketing platforms to distribute digital tickets to attendees.
- Maintain accurate records of ticket inventory and distribution.
- Respond to ticketing inquires and resolve issues related to ticket delivery or access.
Collaboration & Communication
- Work closely with event managers vendors and other departments to ensure alignment on event logistics.
- Communicate any issues or delays in a timely manner to relevant stakeholders.
- Participate in post-event debriefs to review performance and suggest improvements.
Administrative Tasks
- Maintain documentation for all logistics and ticketing activities including shipping manifests inventory lists and ticketing records.
- Prepare reports on freight costs fulfilment accuracy and ticketing metrics for management review.
- Support Event Operations Managers with administrative tasks as needed.
Financial Management
- Accountable for the assigned portion(s) of the budget for your assigned tasks and projects.
- Support initiatives to maximize budget utilization through negotiation and internal collaboration.
- Ensure accurate and timely tracking of planned and confirmed expenses.
- Tightly manage your own on-site expenses and inspire fiscal responsibilities in fellow travellers.
- Collaborate with manager to understand sales projections and any required budget adjustments.
Requirements
Work Experience Education and Skills
- 2 years experience in event planning and management.
- Must include experience coordinating and delivering on-site events in sports entertainment and/or festivals.
- 1 years most recent experience related to hospitality and/or event management industry.
- Experience of managing budgets independently.
- Bachelors degree with an emphasis in Business Hospitality Marketing Logistics or equivalent business experience.
- Proficient computer skills including but not limited to Excel CRM software and project management tools.
- Understanding of cultural differences multi/bi-lingual is not mandatory but advantageous .
Interpersonal Skills and Traits
- Strong attention to detail; willing and able to adhere to strict process procedures and guidelines.
- Highly organized and efficient work style.
- Ability to multi-task in a fast paced deadline driven environment.
- Strong time management and prioritization skills.
- Maintain a positive attitude even through stressful situations; communicate in an open and friendly manner.
- Consistently act and make responsible trustworthy decisions.
Physical
- Prolonged periods sitting at a desk and working on a computer.
- Extensive walking and standing for periods greater than 12 hours while at events.
- Required to travel internationally up to 50% - targeted travel 18-25%.
Additional
- Must be able to work up to 5 days a week in the central London office
Join Quint and contribute to creating unforgettable experiences for fans and clients across the globe!
Required Experience:
Manager
Employment Type
Full-Time
