L2 EUC/Desktop Support
L2 EUC/Desktop Support
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1 Vacancy
Job Description
We have a new URGENT req from our client for (2) L2 EUC/Desktop Support resources in Fort Madison IA & Hutchinson KS onsite (5) days a week.
25-00363
This is a full time contractor role. Onsite - Monday-Friday 8AM-5PM
Responsibilities:
- This role is a desk side support role at the support center. This is not a help desk role.
- The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience.
- This role requires excellent and great customer services skills. This position is very customer centric; customer services is our number one priority.
- This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
- This role requires the employee to adhere to the dress code (issued team shirts/polos pants/slacks (no jeans) closed and clean toed dark shoes or dark clean unworn sneakers).
- Applies technical knowledge to support end-users for desktops laptops and mobile devices as well as telecom services email services and all IT client provided services.
- Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
- Performs physical inventory of PCs accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
Qualifications
Education and Experience Required:
- Must have experience providing customer service within a technical field.
- Microsoft Certifications on Office Applications Windows 10 and/or 11 is desired.
- CompTia A Certification is desired.
- 3 years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
Knowledge and Skills Required:
- Experience with end-user IT support (e.g. Windows operating systems PC hardware antivirus tools personal firewall tools web browsers MS Office applications).
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Strong initiative problem solving priority setting and collaboration skills.
- Exhibits a high level of initiative and integrity.
- Possess creative ability credibility and self-confidence.
If you are interested or have any references please share resume at
Employment Type
Full Time
