Technical Support Specialist I
Technical Support Specialist I
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Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Department: Information Technology
Headquarters: Northampton MA
Schedule: Monday-Friday 9a-5p
Salary: $20-$22/hr (Based on experience)
ServiceNet is a compassionate non-profit organization that helps over 8400 individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. We work together to make a meaningful difference in the lives of others.
Were looking for a Technical Support Specialist Level I who enjoys solving problems supporting colleagues and learning new technology this role youll maintain and support our hardware software and networks across multiple locations in Western Massachusetts. Youll help staff get the most from their technology so they can focus on delivering exceptional care.
- Maintain an inventory of agency hardware and software.
- Install or assist in the installation of hardware and software.
- Support and maintain all computer hardware including troubleshooting and repairs.
- Troubleshoot and support agency networks.
- Learn and support the software applications used in the agency.
- Provide technical assistance to staff in computer Internet and email use.
- Communicate professionally with clients customers co-workers and supervisors.
- Maintain and upgrade skills to provide optimal service to the agencys IT infrastructure.
- Contribute to a positive work atmosphere and collaborate with the IT team.
- Perform other assignments as directed by the Director of Information Technology.
Minimum Requirements:
- High school diploma or GED required.
- Experience with PCs peripherals office applications and Microsoft operating systems.
- Ability to build repair and upgrade personal computer workstations.
- Knowledge of various network protocols environments and hardware.
- Strong diagnostic and problem-solving skills for software and hardware issues.
- Ability to manage time prioritize tasks and work independently.
- Valid drivers license and reliable transportation.
- Physical ability to lift and carry computer equipment.
Perks & Benefits:
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A supportive culture built on teamwork and respect
Apply now and put your skills to work keeping our systems reliable our staff supported and our mission moving forward.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
