IT Support Lead-Unix servers Middleware L2L3 support-Pyment domain
IT Support Lead-Unix servers Middleware L2L3 support-Pyment domain
Posted on :
20-06-2025
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1 Vacancy
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Job Description
Job Title: IT Operations Support Team Lead
Location: Pune (WFO - 5 Days a Week)
Experience: 8 to 12 Years
Interview Date: 22nd March (Face-to-Face Pune)
Domain: Payment Services
Job Description:
We are looking for an experienced IT Operations Support Team Lead to join our team in Pune. This role requires expertise in Unix servers Middleware technologies and providing L2/L3 support in a high-performance environment. The ideal candidate should come from a Payment Services background with proven leadership experience.
Key Responsibilities:
- Lead and manage a team of IT support professionals providing L2/L3 support for Unix servers and Middleware applications.
- Oversee the installation configuration and maintenance of Unix servers and Middleware systems.
- Troubleshoot and resolve complex issues in Payment Services applications ensuring minimal downtime and high availability.
- Monitor system performance and proactively identify and resolve potential issues.
- Collaborate with cross-functional teams to implement changes and updates in production environments.
- Provide escalation support for critical incidents and guide the team in problem resolution.
- Ensure adherence to operational procedures and best practices in system support and maintenance.
- Lead incident management root cause analysis and post-mortem reviews for critical incidents.
- Prepare and maintain system documentation processes and knowledge base articles.
Required Skills:
- 8 to 12 years of experience in IT Operations support with a strong focus on Unix servers and Middleware technologies.
- Proven experience in L2/L3 support in an enterprise environment.
- Extensive knowledge of Payment Services and related technologies.
- Strong troubleshooting and problem-solving skills especially in production environments.
- Ability to lead and mentor a team of IT support professionals.
- Excellent communication skills both verbal and written for interacting with stakeholders and clients.
Interview Details:
- Date: 22nd March
- Mode: Face-to-Face
- Location: Pune
Note: The position is full-time on-site 5 days a week) in Pune
middleware technologies,it operations,team leadership,problem-solving,l2 support,l3 support,communication,unix servers,troubleshooting,middleware,it,payment services,unix
Employment Type
Full Time
Key Skills
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