Account Specialist II
Account Specialist II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success.
As a Specialist II in Account Service at JPMorganChase you will support the service delivery of Retail Banking. You will be responsible for updating customer records documentation preparation retrieving information and updating systems. You will perform inbound/outbound calls regarding status on inquiry and problem resolution. You will process verify and ensure accuracy of all data entries and maintain the required documentation. Additionally you will respond to internal emails performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialists work is creative exciting and different every day.
Job responsibilities
- Strong independent decision making sound judgement analytical and research skills
- Self-starter creative thinker motivated to learn and operate independently
- Deliver accurate thorough and high-quality work in a metrics driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Ability to develop and maintain effective working relationships internally and externally
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Able to lift 30 50 pounds
- Ability to proactively approach problem solving taking ownership of issues and having the determination to follow through
- Ability to use creative problem-solving techniques to solve business issues and meet deadlines
Required qualifications capabilities and skills
- Minimum of 2 years Retail Bank customer interaction
- Assisting customers with opening and closing safe deposit boxes
- Minimum of 1 year computer experience required utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications capabilities and skills
- Customer focused and ability to multi-task between multiple projects and assignments
- Comfortable in a fast-paced consistently changing environment
- Professional thorough and organized with strong follow-up skills
- Have a passion for helping people by solving problems presenting and explaining solutions
Work Schedule:
Monday Friday 8:00AM to 4:30PM
Required Experience:
Unclear Seniority
Employment Type
Full-Time
