Engineering Assistant Manager- Refurbishment
Engineering Assistant Manager- Refurbishment
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Headquartered in Ridgefield Park N.J. Samsung Electronics America Inc. (SEA) is a leader in mobile technologies consumer electronics home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader our passion for innovation has been the common thread throughout our history. Weve grown into one of THE most recognized global brands. We consider ourselves relentless pioneers that push boundaries and defy barriers. The company pushes beyond the limits of todays technology to provide groundbreaking connected experiences across its large portfolio of products and services including mobile devices home appliances home entertainment 5G networks and digital displays. As EPAs ENERGY STAR Corporate Commitment Partner SEA is dedicated to making a positive impact on the environment through its eco-conscious products practices and operations.People Excellence Change Integrity Co-prosperity
Position Overview
The Technical & Systems Support Engineer plays a key role in enabling efficient and high-quality operations across the external repair vendor network. This position is responsible for providing technical guidance managing system tools used in repair workflows and ensuring smooth integration between internal systems and vendor platforms.
Role and Responsibilities
- Provide troubleshooting support and technical guidance on repair procedures tools and diagnostics.
- Ensure vendors follow up-to-date repair guidelines and technical standards.
- Assist in the rollout of new devices repair manuals and firmware/software updates.
- Support the operation and maintenance of repair management systems (e.g. RMA tools workflow trackers repair result registration systems).
- Generate regular reports on system usage errors and key operational KPIs related to technical processes.
- Create and deliver training materials to vendors on systems usage and repair protocols.
- Identify opportunities for automation or process optimization in technical workflows.
Skills and Qualifications
- Bachelors degree required
- 3-5 years of job-related experience
- Experience with MS Office including but not limited to Excel Word and Access
- Experience conducting internal and third-party audits required
- Strong analytical skills with the ability to develop and create original analysis
- Strong interpersonal and consensus building skills
Preferred Qualifications:
- Bilingual in Korean is highly preferred
- Prior experience in logistics and/or telecommunications
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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.
* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Required Experience:
Manager
Employment Type
Full-Time
