Manager, Strategic Communications & Change

Position Summary

Were looking for a strategic and hands-on communications and change professional to lead how we connect with our global teams and represent our brand from the inside out. Reporting to the VP of Talent Experience the Manager of Strategic Communications & Change will be responsible for developing and executing internal communication strategies that align teams amplify executive voices and support business priorities. This is a roll-up-your-sleeves roleequally focused on thoughtful planning and high-quality delivery.

From drafting enterprise-wide communications and managing leadership messaging to overseeing our intranet and maintaining brand and communication assets this role sits at the center of how we communicate across the organization. Youll also play a key role in shaping communication and driving results during periods of organizational changeensuring clarity consistency and confidence as the company evolves.

The ideal candidate brings editorial excellence strong planning instincts and the ability to build clarity and connection through communication. Youll shape not only what we saybut how when and where we say it.

What Success Looks Like

In this role success means creating clarity building trust and helping people connect to what matters. Youll thrive here if you:

• Take ownership and pride in delivering thoughtful high-quality communication.
• Can translate complex ideas into clear engaging contentquickly and with minimal oversight.
• Enjoy building structure where its needed and improving processes as you go.
• Are energized by varietyshifting between writing planning editing and partnering with leaders.
• Bring both creativity and precision to your work and care about how communication feels as much as what it says.
• Are proactive resourceful and not afraid to ask questions or try new approaches.

Key Responsibilities

• Develop and deliver internal communications that align employees to key business objectives elevate leaderships voice and impact and support cultural priorities.
• Work closely with the VP of Employee Experience and senior stakeholders to develop and translate strategy into clear timely communications that connect and inform clearly.
• Own the planning and execution of communication channelsincluding email intranet virtual meetings presentations and campaignsensuring consistency tone and impact.
• Write edit and manage content across formats seamlessly (emails talking points blog posts video scripts presentation decks) and with clarity and strong internal voice.
• Develop and promote the intranet as a central hub for news resources and engagementkeeping it updated relevant and aligned to ongoing priorities.
• Maintain a library of core brand and communication assets including templates recordings leadership visuals and internal messaging toolkits.
• Identify and recommend tools or processes to improve how communication and media assets are organized shared and accessed across the organization.
• Support change communication efforts across functions creating communication plans and touchpoints that help teams understand and adapt to new initiatives.
• Create and maintain a structured communication calendar and policy bringing consistency and rhythm to messaging across the company.
• Track performance of communication efforts using basic metrics feedback loops and stakeholder input to continuously improve outcomes.
• Gather feedback and input from stakeholders to understand communication preferences and improve engagement.
• Contribute to events and special projects by shaping messaging visuals or supporting materials that help leadership communicate with credibility and care.
• Collaborate across HR Marketing and the business to ensure messages are well-coordinated branded and aligned with how we want to show up as an organization.
• Help build communications capability across the organization by developing lightweight tools templates and guidance for people leaders.

Qualifications

• 36 years of experience in internal communications employee engagement or corporate communications.
• Bachelors degree in Communications Journalism Public Relations or a related fieldor equivalent experience.
• Exceptional writing and editing skills across a range of formats (email presentations leadership messaging intranet video scripts).
• Partner closely with the Senior Manager of Experience & Change to align communication strategies with key change initiativeshelping to shape messaging anticipate employee needs and support successful transitions.
• Support functional and enterprise leaders in managing change by applying foundational change management practicessuch as stakeholder engagement planning impact assessments and communication rolloutensuring efforts are well-coordinated and people-focused.
• Demonstrated ability to plan and deliver communication strategies that drive clarity engagement and alignment.
• Comfortable owning multiple channels (intranet email virtual events) and tailoring content to different audiences and formats.
• Strong project management skills with ability to prioritize execute and adapt in a fast-paced matrixed environment.
• Collaborative and confident working across teams and with senior leaders while also independently driving projects from idea to execution.
• Experience tracking communication effectiveness using metrics and feedback loops to improve performance.
• Familiarity with Microsoft Office SharePoint (or equivalent intranet tools) and digital communication platforms.
• Creative thinker with sharp attention to detail a commitment to high standards and a bias toward action.
• Experience supporting change communication or shaping messaging during organizational transitions is a plus.
• Ability to travel up to 10% including occasional international travel.

Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in Chicago or Toronto

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this position is $80000 - $90000 USD annually. Ultimately in determining pay we will consider the successful candidates location experience and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage dental plan vision plan basic and supplemental life insurance a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection short/long term disability and 401(k) Savings Plan.

Required Experience:

Manager