Support Engineer
Support Engineer
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$ 124030 - 155000
1 Vacancy
Job Description
Monitor systems with special focus on Tapestry warehouse management system (WMS) and triage issues. Diagnose complex technical and business problems and provide creative solutions. Design and maintain detailed technical architecture documentation across a multi-brand multi-region Omnichannel environment. Ensure best practices processes and norms are fully leveraged and identify manual activities for automation. Responsible for service improvements adding alerts to address and communicate issues and follow up fixes with appropriate team. Ensure compliance with relevant policies and procedures: Incident Management Problem Management and Service Request processes. Evaluate design scope and document integration effort for new products processes technologies and solutions. Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives. Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards. Identify and enforce overall architectural principles framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted. Align the platform vision and overall roadmap with the technical requirements of the stack.
Requires a bachelors degree in Industrial and Systems Engineering Computer Science or related field or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels fulfilment payments customer service and other back-end systems.
In lieu of a bachelors degree and 5 years of experience in the job offered or related position employer accepts a masters degree in Industrial and Systems Engineering Computer Science or related field and 3 years of experience in the job offered or related position. Requires experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels fulfilment payments customer service and other back-end systems.
Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.
Apply via the career website at Reference job # IB488688
Employment Type
Full-Time
