Claims Specialist

Join Berkley Luxury Group Where Expertise Meets Opportunity

Berkley Luxury Group is an operating unit of W. R. Berkley Corporation one of Americas largest commercial lines writers and a Fortune 500 company rated A by A.M. Best. We specialize in delivering tailored all-inclusive insurance solutions for the Commercial Real Estate and Hospitality sectorsfocusing on luxury condos co-ops rental properties and fine dining establishments.

For over 30 years our team of seasoned underwriting and claims professionals has brought deep expertise and a stable disciplined approach to the market. We pride ourselves on our commitment to prompt fair claims resolution and on fostering strong partnership-driven relationships with our insureds and brokers. Our value-added consultative risk management services further empower our clients to proactively manage risk.

As we expand our footprint to all 50 states we are strategically placing decision-makers in key operating regions. This localized presence allows us to stay closely aligned with our partners and respond swiftly to market needsenhancing our agility insight and service delivery.

At Berkley Luxury Group we share a vision: to be the best at what we do. Our reputation among customers and competitors alike reflects our unwavering dedication to excellence.

Come grow with uswhere your expertise is valued your voice is heard and your impact is real.

Berkley Luxury is seeking a Claims Specialist to join our team! This role is located is our new Parsippany NJ office.

As a Claim Specialist you will manage a wide range of commercial lines casualty claims focusing on developing and implementing effective resolution strategies while delivering exceptional customer service.

In this role you will ensure high-quality claims handling through investigation accurate analysis of coverage and liability precise damage assessment and resolution of claims including those in litigation.

As a key member of the casualty team you will also help foster a culture of accountability collaboration continuous learning and proactive performance improvementcontributing to both departmental excellence and the overall success of the company.

• Conduct thorough investigation and expert analysis of claims facts to determine coverage liability and applies appropriate legal concepts to evaluate damages and recommend appropriate course of action.
• Analyze and interpret policy language and case law in conjunction with specific loss facts to reach appropriate coverage decisions and write appropriate coverage correspondence in compliance with state statutes and regulations.
• Demonstrate a strong sense of urgency in promptly conducting comprehensive claims investigations to assess damages and liability establish accurate reserves and actively pursue timely and appropriate resolutions.
• Prepare and present reports for management that accurately reflect loss development potential/actual financial exposures risk transfer reserve adjustments coverage issues and claim resolution strategies.
• Resolve claims through negotiation mediation and arbitration with minimal assistance.
• Address inquiries from brokers and policyholders and provide superior customer service.
• Attend and participate in industry related conferences seminars and webinars and demonstrating a personal commitment to professional development.
• Ensure claims handling compliance and alignment with insurance regulations and Company policies.
• May participate in projects and other corporate initiatives such as audits task forces focus groups etc.
• Other duties as required.

Education

• Bachelors degree or equivalent experience
• JD degree a plus

Experience

• 5-7 years of experience handling commercial general liability claims.
• Experience managing litigated claims and working with defense counsel.
• Proven track record of effective claims resolution and negotiation.

Technical Skills

• Strong knowledge of claims investigation techniques liability assessment and damage evaluation.
• Demonstrated expertise in legal processes and litigation management.
• Ability to interpret and apply policy language accurately.

Analytical & Decision-Making

• Demonstrated critical thinking and sound judgment in analyzing claims.
• Advanced analytical abilities to evaluate liability quantify damages and determine exposure.
• Proven capacity to make prompt well-reasoned and evidence-based decisions.

Communication & Interpersonal

• Excellent written verbal and presentation communication skills.
• Effective communicator with diverse stakeholders including policyholders claimants attorneys and internal teams.
• Strong negotiation skills

Organizational & Time Management

• Strong organizational skills with attention to detail.
• Effectively manages priorities and meets deadlines in a fast- paced environment.

Team & Culture Fit

• Takes ownership shows initiative and approaches problem-solving with a proactive mindset.
• Collaborative team player dedicated to achieving shared goals.
• Committed to continuous improvement and ongoing professional development.
• Supports and upholds the companys commitment to equal employment opportunity.