Enrollment Services Specialist
Enrollment Services Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
To be fully considered for this position all candidates must submit the following at the time of submission:
A complete and accurate GSU application
Resume
Cover Letter (Recommended)
Finalcandidates must provide three professional references.
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Please note Georgia State Universitys career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.
Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other federal state or local protected class.
Enrollment Services Specialist
Atlanta Campus
Schedule: Monday - Friday 8:30 AM - 5:15 PM
In the Office of the Registrar Enrollment & Registration Services Call Center the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions registration academic and biographical records and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.
WHAT MAKES THE Registrars Office A GREAT PLACE
Generous benefits including health dental vision tuition assistance retirement etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
Provide cross-functional services in the area of enrollment services to include admissions registration enrollment and academic records.
Must also have an understanding of admissions processes student advisement financial aid and working within a university setting.
Answer questions regarding all aspects of enrollment in particular about admissions registration academic and biographical records and issues related to on campus and online course enrollment.
Analyze student accounts and records answering questions updating records providing counseling and resolving problems within the Enrollment & Registration Services Center both simple and complex Tier 1 issues with only minimal supervisory guidance. Counsel students on a variety of issues during our New Student Orientation to enrollment and after including but not limited to registration and academic records.
Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns CRM ticketing new student orientation sessions and assist the Georgia State University community.
Minimum Hiring Qualifications:
Bachelors degree and two years of related experience; or a combination of education and related experience.
Preferred Hiring Qualifications:
Preference will be given to candidates demonstrating a knowledge of Call Center environment.
- Must have a working knowledge of integrated student record data systems such as Banner and Banner Workflow.
- Must have a collaborative energetic and resourceful work style.
- Excellent oral and written communication skills.
- Excellent organizational and interpersonal skills.
Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills. - Experience with FERPA and laws governing financial aid.
- Minimum two years experience in an enrollment services environment or unit (i.e. admissions registrar student accounts academic records financial aid etc.)
Required Experience:
Unclear Seniority
Employment Type
Full Time
