Manager of Enrollment Services

Location:Spokane CC Main Campus Spokane

Department:SCC Registration

Salary Range: $71375 - $80683

Starting salary for this position is: $71375 (Annually)

The salary range represents the earning potential for this position through training evaluations and years spent working in this position with Spokane Colleges.

About Us

Spokane Community College part of Spokane Colleges serves 15000 students with career technical liberal arts and adult education programs in Spokane and surrounding rural communities.

Applications will be accepted until 4:00 p.m. PST on 08/04/2025. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About theManager of Enrollment Services

JOB SUMMARY

Under general direction of the Director of Admissions and Registration the Manager of Enrollment Services oversees the day-to-day operations and duties assigned to Spokane Community College (SCC) Admissions and Registration Office staff that provide enrollment services to students in Professional Technical and Extended Learning programs.

The manager coordinates activities with other student services departments and the instructional divisions implementing procedures and processes as needed to enhance services.

This position exercises independent judgment in interpreting rules and regulations when supervising office staff and advises students staff and faculty regarding programs of study courses offered pre-requisites and activities.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Oversee the day-to-day operation of the Professional Technical and Extended Learning Enrollment Services team which includes but is not limited to: Online Admissions Application Portal (OAAP) processing advising prospective students on college admission requirements maintaining accurate student residency statuses advising applicants on program requirements coordinating onboarding and enrollment activities adding/dropping students from classes and programs records maintenance and otherwise ensuring smooth operations of the admissions and registration processes and that programs and services are coordinated with all departments at SCC and within Spokane Colleges as appropriate. *
• Oversee admissions and registration for Rural Education students at the four Rural Centers and the Airway Heights Corrections Center (AHCC) sites including supervising SCC Admissions and Registration staff located at the Colville Center and AHCC. *
• Responsible for planning implementing and evaluating Admissions policies/procedures as well as programs and services ensuring student success and compliance with applicable federal state and local laws rules and regulations as well as policies and procedures established by the District and SCC. *
• Act as a SME (Power User role) for the Customer Relationship Management software (TargetX/Salesforce) including report writing campaign management and event management.
• Supervise (train schedule evaluate discipline and respond to grievances) classified and hourly employees. Adhere to classified contracts and all district rules and regulations ensuring efficient office operations. *
• Inform and educate staff about behavior and performance expectations provide timely and accurate feedback regarding performance and ensure performance and behavioral problems are corrected promptly and effectively. *
• Answer questions perform research and solve problems for staff students and the public and inform individuals of other student services available to them. *
• Research and process the dropping of students for non-payment of tuition and sending outstanding balance reminders. *
• Assist Director of Admissions and Registration in researching student appeals. *
• Manage program availability/information at-a-glance for SCC staff and faculty. *
• Responsible for maintaining instructor-initiated program and class drop process and procedures. *
• Develop implement review evaluate and change department procedures as needed and design and maintain registration forms ensuring consistency within SCC and Spokane Colleges. *
• Participate in meetings and committees at SCC/Spokane Colleges as requested. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies procedures and directives state and federal regulations orders and statutes and collective bargaining agreements. *
• Support and advance the Spokane Colleges strategic plan and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Persuades
• Courage
• Instills Trust
• Self-Development
• Nimble Learning

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Bachelors degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Progressive work experience in Admissions Registration or related department.
• Experience supervising or leading employees.
• Knowledge of the internal operations and structure of a student management system (i.e. PeopleSoft Ellucian Jenzabar Workday etc.)
• Experience using Microsoft Office products.
• Excellent customer service skills.
• Ability to interpret rules policies and procedures.
• Excellent interpersonal verbal and written communication skills and the proven ability to work successfully with multidisciplinary teams and diverse populations.
• Ability to effectively organize multiple work assignments involving competing priorities to produce work products that are accurate of high quality and meet deadlines.

DESIRED QUALIFICATIONS

• Two or more years of supervisory experience preferably within Student Services.
• Knowledge of SCC/Spokane Colleges educational offerings.
• Knowledge or experience with PeopleSoft or ctcLink
• Experience using customer relationship management software (e.g. TargetX Salesforce Starfish etc.)
• Knowledge of SCC/Spokane Colleges registration policies and procedures.
• Knowledge of FERPA.
• Familiarity with Washington State Spokane Colleges and SCC policies and procedures.

PHYSICAL REQUIREMENTS

• Work is performed in a normal temperature-controlled office environment.
• Work is sedentary in nature.
• Frequent use of computer and exposure to terminal screens.
• Visual focus and strain.
• Work directly with students/clients.
• Work involves constant interruptions and requirement to answer on demand questions by phone in person or electronically.
• Frequent repetitive hand/wrist motions and finger manipulation.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Contract 12-month position.
• This position is overtime eligible.
• Requires occasional local or regional travel to rural campus sites.
• Criminal background check is required.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the an applicant is chosen for a position they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

This is a contracted exempt management position. Medical dental life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month effective upon employment. (For positions that are less than full time leave accruals will be prorated to the percentage of the position.)

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration applicants must meet required competencies and submit a complete application packet which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References the names addresses and phone numbers of three professional references.
  
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process or if you require an accommodation during the application or interview process please contact HR at

Equal Opportunity Institution

Spokane Colleges does not discriminate in its programs activities and employment on the basis of race creed color religion national or ethnic origin age sex marital status pregnancy pregnancy related conditions parental status or families with children status as a mother breastfeeding their child AIDS/HIV or hepatitis C honorably discharged veteran status sexual orientation gender identity or expression disability use of a trained guide dog or service animal by a person with a disability genetic information or any other legally protected category.

Direct all inquiries or grievances regarding access Title IX ADA equal opportunity compliance and/or grievances to:
Fred Davis Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000 MS1004
Spokane WA. 99217-6000