Administrator – Customer First – LEXUS Western Area

Overview

Who we are

To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who were looking for

The primary responsibility of this role is to communicate administer and document Lexus guest relations brand retention vehicle buyback policies and procedures for both retail sales and service operations. The objective is to impart Lexus values on inquires and positively impact guest satisfaction retention and improve dealer operations.

The Customer First Administrators responsibilities include but are not limited to:

• Analyze customer and attorney vehicle repurchase demands:

  • This includes compiling all necessary sales and service documentation for a thorough case evaluation and review for Lemon Law compliance Once a decision is made it shall be communicated to the customer or attorney.

  • The Administrator will also assist in preparing vehicle funding packages across multiple finance sources.
    

• Interface with Lexus Brand Experience Center TMS Legal and other business partners to ensure Lemon Law compliance to mitigate risk.

• Manage the timely process of Area buyback vehicle inventory. This includes:

  • Coordination of return of repurchased vehicles

  • Ensuring timely repair

  • Schedule disposal at auction

  • Process tracking
    

• Develop and support Customer First process Area updates and metrics tracking

• Work with TMS Executive Office handling escalated inquiries

• Analyze generated case trends to identify improvements in case handling timeframes and specific Dealer retail practices and Service Repair Order documentation requirements.

• Process Attorney General and Better Business Bureau inquiry cases

• Collaborate with District Managers District Service & Parts Managers and Field Technical Specialists

• Process National Service History change requests

What you bring

• College degree or equivalent professional work experience

• Strong communication organizational and time management skills

Added Bonus if you have

• Working knowledge of Guest Experience Center operations Guest Experience Platform (Salesforce) Microsoft Word and Excel is preferred

• Understanding of California Lemon Law requirements preferred

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect

• Professional growth and development programs to help advance your career as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services adoption child care schools and more

• Flexible spending accounts

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .