ServiceNow HR Service Delivery (HRSD) Manager
ServiceNow HR Service Delivery (HRSD) Manager
Posted on :
20-06-2025
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1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
- The Systems Development Engineering Manager will develop modify and execute policies to ensure the organizations software applications are effective efficient and provide a seamless experience for end-users. They translate drive and implement the strategy and success of larger projects contributing to the strategic vision in softwaredevelopment projects and providing guidance for the entire development lifecycle. They oversee teams whose goal is to lead the design development troubleshooting and maintenance of IT systems infrastructure including servers networks storage systems and software components and establish objectives policies and procedures. They frequently advise teams on moderately complex matters relating to the development integration and implementation of application components of web-centric applications.
- The ServiceNow HR Service Delivery (HRSD) Manager is a member of the Digital Employee Experience team and responsible for unlocking the value of the ServiceNow HRSD product. This role will shape product strategy and manage the deployment team responsible for execution of activities relating to design delivery and improvement of digital products that empower Sherwin-Williams employees globally.
- The incumbent will deliver technology services and solutions within our ServiceNow HRSD product and surrounding capabilities to implement and improve capabilities that include but are not limited to onboarding offboarding employee transitions case management knowledge management virtual agent manager hub and alumni portal.
- The Manager will partner with Product Owners Digital Employee Experience product teams Platform teams and business stakeholders to provide digital solutions align with enterprise employee experience initiatives and prioritize product roadmap initiatives.
Responsibilities
Leadership & Supervision
- Tactical decision-maker Handles unforeseen issues.
- Manages activities of two or more disciplines or a department. Oversees experienced level professionals and/or may be responsible for subordinate managers.
- Frequently advises team(s) on moderately complex matters.
- Responsible for supporting the talent strategy through hiring onboarding learning & development performance succession planning engagement recognition and inclusion diversity and equity practices.
- Responsible for fostering a work environment that encourages employees to act with integrity and respect.
- Responsible for setting employee objectives and expectations monitoring and evaluating performance providing meaningful feedback and mentorship.
- Responsible for supporting employee career development.
- Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.
Knowledge & Application
- Establishes operational objectives policies procedures and work plans and delegates assignments to subordinates.
- Develops modifies and executes company policies that affect immediate operations and may also have company-wide effect.
- Accountable for department budget which may be broad and have far reaching impact on the business segment.
- Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction.
- Implements policies and selects methods techniques and evaluation criteria for obtaining results.
- Drives the strategy and success of larger projects which contribute to multiple areas of the organization.
Collaboration & Interaction
- Interacts regularly with lower and/or senior management on matters concerning several functional areas department and/or customers.
- Applies knowledge to convince other stakeholders on desired departmental outcomes.
Travel Required: 10%
This position is not eligible for sponsorship for work authorization now or in the future including conversion to H1-B visa.
This position has a hybrid work schedule with three days in the office and the option for working remotely two days.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. TheCompany therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.
Qualifications
Education
- Bachelors degree or higher in the Information Technology (IT) field. In lieu of a degree at least 10 years of experience in IT
Skills and Experience
- 7 years of experience in IT
- 3 years of experience managing direct reports
Preferred
- 7 years experience in HR Technology with a focus on ServiceNow HRSD
- Demonstrated experience leading HRSD implementations including configuration and testing
- Expertise with configurations and integrations with Oracle HCM or equivalent platforms
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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