Head of Operations
Head of Operations
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Job Description
This is a remote position.
We are seeking a purpose-driven execution-obsessed and systems-minded Head of Operations to join our senior leadership team and help steer mDoc into its next phase of growth and operational excellence. As Head of Operations you will be the architect and executor of our operating model leading cross-functional geographically disparate teams to ensure our people processes and platforms are designed to deliver scalable ideal candidate is a mission-driven leader with deep operational expertise in service delivery cross-functional collaboration and health technology systems. You will work closely with executive leadership to align operations with mDoc s vision of a healthier more fulfilled world delivering high-touch high-tech self-are experiences that are seamless cost-effective and impactful.
You will be the integrator who turns strategy into systems vision into metrics and plans into performance.
Who You Are
A systems thinker and doer who thrives in complexity and turns chaos into clarity.
A deeply mission-aligned operator with a track record of driving growth and scale in a health tech digital health or fast-paced social enterprise setting anywhere in the world.
An inspiring leader who builds inclusive high-performing teams who does not compromise on excellence.
Someone who gets energy from solving operational puzzles and can zoom between 30000 feet and ground level in the same day.
Key Responsibilities
Operational Strategy & Execution
Lead the design and execution of scalable operational processes to support growth across virtual care delivery logistics and member engagement
Translate organizational strategy into an actionable operating model with clear KPIs and outcomes.
Build streamline and optimize programs and processes across coaching tech growth research and product development sales and marketing while owning end-to-end service delivery workflows.
Lead the evolution of our quality improvement risk management and operational excellence systems to help us become a high-reliability organization.
Culture & Team Performance
Build and lead high-performing ops teams. Drive training quality assurance and workforce planning.
Foster a culture of accountability agility and continuous improvement.
Help recruit retain and grow the right can-do talent that thrives in dynamic mission-driven environments.
Data Tech & Product Operations
Oversee operationalizing of our tech and AI-enabled self-care ecosystem.
Ensure tight integration between tech clinical and user experience teams to drive engagement and outcomes.
Evaluate and implement tools (CRM EHR workflow automation) and act as a business stakeholder in tech discussions.
Drive comprehensive adoption of data and analytics across team leadership and teams to guide decision-making and surface learnings for scale.
Scale Sustainability & Risk
Operationalize mDoc s expansion into new regions and service lines with a clear playbook for growth.
Optimize unit economics and identify levers to improve margins without compromising quality or mission.
Strengthen internal controls and compliance systems to manage operational risk.
Vendor & Partner Management
Oversee third-party vendors and ensure performance aligns with SLAs and quality standards.
Regulatory & Compliance Oversight
Ensure practices comply with geographic regulations and other digital care regulations.
Risk Management & Crisis Response:
Develop contingency plans and lead incident response with legal security and clinical teams.
Customer Experience
Champion a seamless and compassionate member journey. Build feedback loops between ops and product.
Requirements
Requirements
MBA or Masters in Operations required
10 years of operational leadership experience ideally in health-tech digital health or technology-enabled service organizations or consulting firms
Strong understanding of digital care models remote service delivery and regulatory contexts
Experience building teams systems and processes from scratch or during scale.
Proven experience using data to inform decision-making and improve performance.
Expertise in systems thinking workflow optimization and tech-tool integration.
Excellent communication skills and a collaborative leadership style.
Requirements MBA or Masters in Operations, required 10+ years of operational leadership experience, ideally in health-tech, digital health, or technology-enabled service organizations or consulting firms Strong understanding of digital care models, remote service delivery, and regulatory contexts Experience building teams, systems, and processes from scratch or during scale. Proven experience using data to inform decision-making and improve performance. Expertise in systems thinking, workflow optimization, and tech-tool integration. Excellent communication skills and a collaborative leadership style.
Employment Type
Full Time
