Head of Curator, Heritage & Culture
Head of Curator, Heritage & Culture
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Job Description
The Head of Curator Heritage & Culture leads our guest services with a strong focus on delivering exceptional personalized experiences and ensuring the highest level of satisfaction and profitability. This strategic leadership role oversees the concierge team fostering a culture of excellence and innovation.
Key Responsibilities:
Develop and implement the concierge strategy aligned with guest service standards.
Lead mentor and inspire a high-performing concierge team including recruitment and training of Golden Keys talent.
Ensure personalized and anticipatory service particularly for VIP guests.
Act as a personal concierge managing reservations local experiences transportation and special requests.
Serve as butler to VIPs when required providing bespoke services with meticulous attention to detail.
Build relationships with local vendors to offer unique exclusive guest experiences.
Oversee SOP development in coordination with the Front Office and Rooms Division.
Collaborate across departments to ensure seamless guest journeys and tailored experiences.
Maintain and leverage the Opera and KYC systems for accurate guest profiling.
Handle and resolve guest concerns promptly escalating when necessary.
Ensure full team compliance with company standards service excellence and safety protocols.
Promote hotel offerings and implement up-selling techniques to drive revenue.
Stay informed on local events and trends to enhance guest engagement.
Qualifications :
Significant experience in a hotel Lobby Concierge role within a luxury property with a proven track record of providing exceptional service and standards deep knowledge
A certification in hospitality management is a plus
Exceptional interpersonal and communication skills including team building and interacting effortlessly with high-profile guests
Strong local area knowledge including attractions restaurants museums entertainment venues and transportation options
Passion for staying updated on current trends and attractions
High proficiency in using hotel management software and other computer systems
English and Italian high confidence and fluency other languages are appreciated
Legal right to work in Italy
Flexible schedule able to work mornings evenings weekends and holidays.
Additional Information :
A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
