Guest Experience Coordinator

COME AND JOIN US . . .

We are currently seeking a warm resourceful and solution focused Guest Experience Coordinator to play an integral role in a multi-faceted team.

The on target earning potential for this role is 32418 / per annum based on a 39 hour contract - comprising a base salary of 27418 plus a qualified estimate of 5000 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Youll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; youll also provide fascinating information on all aspects of the estate and surrounding area
• Maximising revenue by upselling the facilities available across the estate youll play your part in ensuring our guests enjoy a magical stay; youll make the appropriate reservations and pass relevant leads to the Sales team
• Offering accurate information on all aspects of guests travel logging all Gleneagles driver bookings accurately with a driver available at the specified time youll make sure transportation goes without a hitch every time
• Youll have accountability for cash handling and assume responsibility of a float
• Maintaining guest confidentiality and security at all times youll follow GDPR guidelines to enhance our guests stay obtaining and recording accurate information on guest profiles for future stays
• Actively following all Forbes and Gleneagles standards at each and every interaction with our guests in person and by phone
• Showing empathy and respect for all of your team members ensuring an effective and efficient handover of outstanding business to the next team
• Efficiently processing our group check-ins and handling specific accurate billing; youll also support the Porter team with the safe storage and delivery of luggage on group check in days
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• Experienced in a similar role you understand luxury hospitality you have exceptional customer service skills with the ability to consistently anticipate and exceed guest expectations
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you to your guest its the first time
• Greeting each guest warmly by name you take time to really listen and understand their individual needs always exceeding their expectations
• Actively promoting the estate youll constantly look for opportunities to always enhance the guest experience.
• Taking great pride in all that you do you know your contribution is critical for both our guest and your team member experiences
• You maintain a high standard of personal presentation through very particular grooming presenting a professional and organised working environment at all times
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2025 our full-time employees can expect to receive around 5000 in addition to their annual salary

If you are our next Guest Experience Coordinator please forward your most recent CV to us today!

INDMP