Manager, Implementation Support
Manager, Implementation Support
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Job Description
Team Overview
Value Added Services (VAS) is one of three growth strategies for Visa globally aimed at diversifying Visas revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.
Japan Value Added Services (VAS) is a newly created function reporting into the Japan Country Manager and the Head of Asia Pacific VAS. All associated capabilities and services will report into the three functions in VAS Acceptance Sales Solution Sales and Technical Enablement. These functions together are accountable for both sales and end-to-end technical enablement of VAS products towards all types of clients such as banks financial institutions platformers merchants wallet providers etc. The team coordinates across various business functions in Japan such as Client Relationship Management and Client Services as well as our global offices to support the business growth of our clients.
What a Manager Technical Enablement does at Visa:
Reporting to a Technical Enablement function Director this role is responsible for supporting sales of Value Added Services product together with sales people and for post-sales technical enablement of clients across a broad range of Value Added Services products and Visa core technology many of which are highly prioritized country-level strategic initiatives at Visa.
Key responsibilities of the role include:
- Consulting clients about Value Added Services and Visa core technology
- Creating narratives to solve client problems and guide them through complex technical problems
- Analyzing client business problems/processes and identify Visa solutions to solve the problems
- Drive projects forward by incorporating market practices and customer needs ensuring alignment with evolving industry standards and user expectations
- Supporting Client Services implementation team to connect the dots between clients and Visa global technology teams
- Translating client business requirements into technical specifications and clearly communicate such requirements with key stakeholders both internally and externally
- Attending client-facing meetings as a trusted Visa technology subject matter expert (SME)
- Taking clear ownership and accountability of assigned work and effectively manage risk through consistent application of relevant Visa Key Controls
Why this is important to Visa
As a business whose success and growth is largely driven by how well our solutions deliver results for our clients the Technical Enablement Analyst is needed to ensure Visa technology is deployed to solve client problems and maximize value with respect to both client and Visa strategic priorities.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
What you will need:
- Minimum 8 years experience in a technology-focused role involving client management.
- Excellent literacy in technology and ability to read and understand technical specifications.
- Possesses extensive experience in technical project management with a proven ability to lead complex cross-functional initiatives from planning through execution.
- Proven track record of translating business requirements into technical requirements.
- Strong ability to break down problems and simplify complex concepts / requirements for non-technical audiences.
- Analytical and commercial acumen to understand business problems and processes and identify solutions that can support solve them.
- Client-first mindset and ability to problem-solve with clients and suggest solutions with respect to both client and Visa strategic priorities.
- Ability to effectively work in and manage cross-functional and cross-cultural teams.
- Self-starter with demonstrated ability to take initiative and adapt in a fast-changing often ambiguous market environment.
- Fluent in Japanese and English.
What will also help:
- Experience of client and stakeholder management at large complex organizations.
- High proficiency in Microsoft PowerPoint and Excel. Proficiency in other business analysis applications (Power BI Tableau etc.).
- Curious with a drive to continuously learn independently.
- Understanding of Japanese payments industry.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
