Digital Support Engineer
Digital Support Engineer
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1 Vacancy
Job Description
Primary Location
Job Description Summary
About the Role
The Digital Support Engineer is a technical expert responsible for providing an exceptional level of IT support by combining both Service Desk and End User Computing (EUC) responsibilities. This role serves as the first point of contact for a wide range of technical issues while also handling escalations related to hardware software and digital workplace tools. The engineer will play a critical role in ensuring employee productivity by providing timely solutions and maintaining a high level of user satisfaction.
This role will involve travel to our different NSW offices (Parramatta Wetherill Hill Chatswood Rockdale and Redfern) so a valid drivers license is required.
This will be a fixed-term 6-month role with the possibility to extend.
Key Responsibilities:
Service Desk & First-Level Support:
- Serve as the primary point of contact for all incoming IT support requests via phone email support tickets and in-person channels. This requires ability to be on roster as required.
- Log prioritize and manage support tickets ensuring timely resolution and clear communication with end-users.
- Provide expert troubleshooting for a wide range of issues from password resets and application access to network and hardware connectivity problems.
Level 2 End User Computing (EUC):
- Act as a technical escalation point for the service desk providing advanced support for complex hardware and software issues.
- Administer and manage end-user devices including desktops laptops (Windows/macOS) and mobile devices (Apple & Android).
- Troubleshoot and resolve issues related to enterprise applications and digital workplace tools such as Microsoft 365 Teams and SharePoint.
Operational Excellence:
- Contribute to the creation and maintenance of a comprehensive knowledge base to empower both end-users and other support staff.
- Identify and recommend opportunities for process improvement and automation to enhance the efficiency of the support function.
- Assist in the onboarding and offboarding of employees by provisioning and de-provisioning hardware and access
About You:
- Bachelors degree in information technology Computer Science or a related field; or equivalent professional experience.
- 3 years of experience in an IT support or service desk role.
- Proven experience in troubleshooting hardware and software for both Windows and macOS environments.
- Hands-on experience with the administration of Microsoft 365 and its core applications.
- Strong problem-solving analytical and communication skills.
- Familiarity with IT Service Management (ITSM) principles and tools (e.g. ServiceNow Jira).
- Certifications such as CompTIA A Microsoft 365 Certified: Modern Desktop Administrator or ITIL Foundation.
- Experience with mobile device management (MDM) solutions.
- Basic understanding of network concepts (TCP/IP DNS DHCP).
About Us:
Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries.We keep communities connected.
Benefits of working with us include:
- Growth We are growing and there are opportunities for your career development across our business units.
- Discounts- Access to hundreds of businesses such as Woolworths Air BNB The Iconic JB HI-FI Dan Murphys Bupa Health Care and Specsavers. We also offer access to novated leasing.
- Paid leave- Parental cultural community service study corporate volunteering and purchased leave available.
- Culture We are dedicated to fostering a workplace environment that values diversity and inclusion and we recognise and celebrate excellence throughout the year.
How to apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander people with a disability or neurodivergence and those from LGBTIQA Veteran or other diverse groups.
If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role please email.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Employment Type
Full-Time
