Manager - Human Resources

Job Description

Position

Manager HR Agency

Reporting To

Chief Manager /Zonal HR Agency

Department

HR

Function

Distribution HR

Location

DELHI 01

Band

4

About Max Life Insurance:

Max Life Insurance Company Limited is an Indian life insurance company headquartered at New Delhi and the largest non-bank private-sector life insurer in India. It is a 80:20 joint venture between Max Financial Services and Axis Bank. The company is a subsidiary of the publicly-listed Max Financial Services. It was founded in 2000 after the liberalization of the insurance sector in India and its operations began in 2001.

We Stand for:

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes thus delivers to the organizations ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obsession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A peoples leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching

Job Summary:

Reporting to the Chief Manager HR/Zonal HR Agency vertical the incumbent would be spearheading the HR agenda for the region. S/he would be responsible to liaise with the senior leaders within and outside the channel in creation and implementation of all people initiatives. The incumbent will work directly with the multiple senior level people in the sales leadership team and drive and own the HR agenda consistent with the best practices being followed at HR in Max Life. S/he will be responsible for attracting engaging and retaining a team of competent employees creating a high performance and positive work culture.

The role aims to deliver on the following:

• Manpower planning and module management Lead Attrition control and retention enhancement measures.
• Creation and roll out of effective employee engagement programs in line with central HR Strategy
• Be the torchbearer for culture & values in the channel
• Lead Talent Management initiatives for the channel
• Provide specialist coaching support & influence that enables key business deliverables.

KEY RESPONSIBILITIES

HR Strategy for the Alternate verticals

• Conceptualize and deploy HR strategy for the Patch to support patch Business Plans
• Develop and deploy an effective Manpower Plan
• Ensure quality of hire
• Ensure key Talent Retention
• Conceptualize and deploy Employee Engagement Initiatives.
• Be the thought leader and HRBP to client leaders on strategic as well as operational people matters

Business Partnering with field Business Leaders

• Participate at the channel level strategy forums for integration of business & support
• Lead the change management agenda
• Positively influence the business lead to ensure that he is aligned to the people agenda and also ensure people strategy dovetails with the business strategy
• Coaching and Performance Enablement

Talent Management and Development for the channel

• Operationalize OTR (Organization Talent Review) for the channel.
• Create and execute the succession plan for key roles
• Engage and develop Best bets
• Effective execution of MDR (Management Development Review) framework
• Enable training and development of all employees (TNA delivery and feedback)
• Promote gender diversity

Build Organization Culture and Reinforce Values

• Institutionalize Organizational Values in employees and processes
• Embed effective implementation of Rewards framework including customer centricity
• Leverage Employee Engagement (IBM Kenexa) outcomes to build organization culture
• Ensure unbiased and complete investigation procedures and compliance with the policy and process and closure of issues reported

Performance & Compensation Management

• Oversee implementation of annual performance appraisal process in order to ensure timely completion of performance management cycle.
• Drive moderation of ratings for the assigned patch and assist the business heads in making promotion decisions.

Measures of Success

• Feedback from stakeholders/ internal customers
• Effectiveness of HR strategy Effective and timely deployment of HR processes and measures
• Recruitment Turnaround time Quality of Hire in key roles Feedback on new hire performance
• Effectiveness of Talent Strategy; Regretted Attrition Attrition of identified talent
• Number of Training Interventions vs. plan
• Employee Productivity and per capita Cost

Key competencies/skills required

• Strategic Planning & Result Orientation
• People Management
• Customer Centricity
• Problem Solving & Decision Making
• Impact with Influence
• Role Modelling Core Values
• Strong Business Acumen

Key Relationships (Internal /External)

• Internal Sales leadership
• Other Channel HR teams
• Regional HR teams
• HR Operations
• Corporate HR
• BPMA team
• Legal & Compliance Team
• Internal Audit team

External

• Vendors

Job Description

Position

Manager HR Agency

Reporting To

Chief Manager /Zonal HR Agency

Department

HR

Function

Distribution HR

Location

DELHI 01

Band

4

About Max Life Insurance:

Max Life Insurance Company Limited is an Indian life insurance company headquartered at New Delhi and the largest non-bank private-sector life insurer in India. It is a 80:20 joint venture between Max Financial Services and Axis Bank. The company is a subsidiary of the publicly-listed Max Financial Services. It was founded in 2000 after the liberalization of the insurance sector in India and its operations began in 2001.

We Stand for:

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes thus delivers to the organizations ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obsession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A peoples leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching

Job Summary:

Reporting to the Chief Manager HR/Zonal HR Agency vertical the incumbent would be spearheading the HR agenda for the region. S/he would be responsible to liaise with the senior leaders within and outside the channel in creation and implementation of all people initiatives. The incumbent will work directly with the multiple senior level people in the sales leadership team and drive and own the HR agenda consistent with the best practices being followed at HR in Max Life. S/he will be responsible for attracting engaging and retaining a team of competent employees creating a high performance and positive work culture.

The role aims to deliver on the following:

• Manpower planning and module management Lead Attrition control and retention enhancement measures.
• Creation and roll out of effective employee engagement programs in line with central HR Strategy
• Be the torchbearer for culture & values in the channel
• Lead Talent Management initiatives for the channel
• Provide specialist coaching support & influence that enables key business deliverables.

KEY RESPONSIBILITIES

HR Strategy for the Alternate verticals

• Conceptualize and deploy HR strategy for the Patch to support patch Business Plans
• Develop and deploy an effective Manpower Plan
• Ensure quality of hire
• Ensure key Talent Retention
• Conceptualize and deploy Employee Engagement Initiatives.
• Be the thought leader and HRBP to client leaders on strategic as well as operational people matters

Business Partnering with field Business Leaders

• Participate at the channel level strategy forums for integration of business & support
• Lead the change management agenda
• Positively influence the business lead to ensure that he is aligned to the people agenda and also ensure people strategy dovetails with the business strategy
• Coaching and Performance Enablement

Talent Management and Development for the channel

• Operationalize OTR (Organization Talent Review) for the channel.
• Create and execute the succession plan for key roles
• Engage and develop Best bets
• Effective execution of MDR (Management Development Review) framework
• Enable training and development of all employees (TNA delivery and feedback)
• Promote gender diversity

Build Organization Culture and Reinforce Values

• Institutionalize Organizational Values in employees and processes
• Embed effective implementation of Rewards framework including customer centricity
• Leverage Employee Engagement (IBM Kenexa) outcomes to build organization culture
• Ensure unbiased and complete investigation procedures and compliance with the policy and process and closure of issues reported

Performance & Compensation Management

• Oversee implementation of annual performance appraisal process in order to ensure timely completion of performance management cycle.
• Drive moderation of ratings for the assigned patch and assist the business heads in making promotion decisions.

Measures of Success

• Feedback from stakeholders/ internal customers
• Effectiveness of HR strategy Effective and timely deployment of HR processes and measures
• Recruitment Turnaround time Quality of Hire in key roles Feedback on new hire performance
• Effectiveness of Talent Strategy; Regretted Attrition Attrition of identified talent
• Number of Training Interventions vs. plan
• Employee Productivity and per capita Cost

Key competencies/skills required

• Strategic Planning & Result Orientation
• People Management
• Customer Centricity
• Problem Solving & Decision Making
• Impact with Influence
• Role Modelling Core Values
• Strong Business Acumen

Key Relationships (Internal /External)

• Internal Sales leadership
• Other Channel HR teams
• Regional HR teams
• HR Operations
• Corporate HR
• BPMA team
• Legal & Compliance Team
• Internal Audit team

External

• Vendors