ITSM Process Owner Asset and Configuration Management
ITSM Process Owner Asset and Configuration Management
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Job Description
*** English Version below***
Wir suchen zum nchstmglichen Zeitpunkt Deutschlandweit eine/n
ITSM Process Owner Asset & Configuration Management (m/w/d)
Ref.-Nr.: JR1011229
Darum lohnt es sich Teil von CWS zu werden:
- Karriere & Entwicklung: Werde Teil eines innovativen Unternehmens das Deine fachliche und persnliche Entwicklung frdert
- Teamspirit: Arbeite eng mit IT-Prozessverantwortlichen Fachbereichen und interdisziplinren Teams zusammen
- Flexibilitt: Profitiere von unserem hybriden Arbeitsmodell mit einer guten Balance aus Bro- und Remote-Arbeit
- Benefits: Betriebliche Altersvorsorge Zuschuss zu den Kita-Kosten Mglichkeit zur Weiterbildung oder Teilnahme an Sprachkursen Mitarbeiterevents Job Rad vergnstigte Mitarbeiterkonditionen fr namhafte Online-Shops uvm.
Deine Aufgaben bei CWS:
- Du verantwortest die End-to End ITSM-Prozesse im Asset und Configuration Management und setzt gezielt Verbesserungen um
- Gemeinsam mit IT-Teams gestaltest Du effiziente zukunftsfhige Ablufe und erstellst eine strategische Roadmap zur kontinuierlichen Verbesserung
- Du definierst und und berwachst KPIs & CFs fhrst Audits durch und sorgst fr eine stetige Verbesserung der Prozessqualitt
- Du bist zentrale Ansprechperson fr IT Fachbereiche und externe Partner und sorgst fr eine reibungslose Abstimmung
- Du entwickelst unsere ITSM-Tools weiter mit Fokus auf Automatisierung KI und smarte Lsungen und priorisierst neue Anforderungen
- Du untersttzt Teams bei der Anwendung der Prozesse gibst praxisnahe Hilfestellung und frderst die Nutzung unserer ITSM-Tools
Das bringst Du mit:
- Du hast ein abgeschlossenes Studium im Bereich IT Informationsmanagement oder in einer vergleichbaren Fachrichtung
- Fr die Rolle bringst Du eine ITIL v4 Foundation Zertifizierung mit
- Idealerweise verfgst Du ber mindestens fnf Jahre Erfahrung im IT Service Management und hast fundierte Kenntnisse im Bereich Asset & Configuration Management
- Du hast Erfahrung in der Entwicklung und Umsetzung von ITSM-Prozessen und fhlst Dich auch in agilen Arbeitsmethoden sicher
- Du kennst Dich bestens mit ITSM-Tools (z.B. Freshservice) CMDB-Strukturen (z.B. Cloud-Datacenter Netzwerkinfrastruktur) IT Asset Management (ITAM) und Automatisierungstechnologien aus
- Gute Englischkenntnisse in Wort und Schrift
Klingt spannend
Dann bewirb dich direkt ber unser Bewerberportal klicke auf Bewerben und hinterlege deine du Fragen hast kannst du dich gerne jederzeit per Email bermelden.
Wir freuen uns darauf dich kennenzulernen!
***English Version***
We are looking for an
ITSM Process Owner Asset & Configuration Management (m/f/d)
Ref.-Nr.: JR1011229
Why Join Us
- Strategic & Impactful Role: Take ownership of ITSM processes for (Hardware) Asset Management and Configuration Management and shape their future direction
- Career Growth: Join a forward-thinking organization that fosters professional advancement and skill development
- Collaborative Environment: Work closely with IT Process Owners business stakeholders and cross-functional teams
- Innovative ITSM Practices: Lead initiatives to enhance process efficiency and automation leveraging our ITSM tools and best practices
- Flexible Work Culture: Enjoy a hybrid work model that balances office collaboration with remote work flexibility
You can look forward to these tasks:
- Process Ownership & Governance: You will manage the full lifecycle of IT Asset Management and Configuration Management which each make up about 50% of the role. Your responsibilities include evaluating process maturity to identify areas for continuous enhancement and generating value added action plans
- Process Design & Optimization: You develop and optimize the processes in collaboration with IT teams identify automation opportunities and create a strategic roadmap for process improvements
- Execution & Performance Monitoring: You will define and track KPIs & CSFs run audits and implement improvements to make the processes more effective and efficient
- Stakeholder Engagement & Collaboration: You will be the main contact between IT business teams and external vendors. Your role is to ensure alignment between business goals and the processes and facilitate cross-functional collaboration
- ITSM Tooling & Automation: You will improve the ITSM tools by adding automation and AI solutions. By reviewing demand pipelines prioritizing enhancements and championing best practices you will drive efficiency and adoption
- Training & Knowledge Management: You will train IT teams on the processes provide guidance and promote the use of ITSM tools to enhance user adoption and optimize processes
Your Profile:
- Education: Bachelors degree in IT Information Management or a related discipline
- Certifications: ITIL v4 Foundation (or higher) certification is required
- Experience: A minimum of 5 years in IT Service Management with expertise in Asset & Configuration Management
- Methodologies: Strong background in ITSM process development and Agile frameworks
- Technical Knowledge: Extensive understanding of ITSM tools (e.g. Freshservice) CMDB structures (e.g. Cloud Datacenters and Network Infrastructure) IT Asset Management (ITAM) and automation technologies
Ready to Apply
Submit your application through our applicant portal by clicking Apply. Please include your full application documents salary expectations and preferred start date.
For further inquiries contact our recruitment team at .
We look forward to meeting you!
About CWS :
We the CWSBusinessServices organisation support the four CWS Business Areas Hygiene Workwear Cleanrooms and Fire Safety with comprehensive services in the fields of Human Resources IT Finance Legal & Compliance Procurement and Digitalisation.
We are proud of our culture in which we can all give our best and bring our own personality to the table. Our success is based on the diversity and commitment of our employees. Thats why we foster an inspiring work environment characterised by respect openness and collaboration.
Our company is shaped by different personalities. And yet we have something in common: the courage to embrace change the joy of helping to shape and improve processes for our customers and the will to roll up our sleeves and get to work.
Does that sound like you Then join our team and be a Future-shaper Trusted-advisor Sparring-partner and much more.
Employment Type
Full-Time
