Customer Engagement Manager (CEM)
Customer Engagement Manager (CEM)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job ID: 199099
Required Travel: Minimal
Managerial - Yes
Location: Mississauga Canada
Hybrid Work Model: 3 days onsite / 2 days remote
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
In one sentence
You will establish communication and governance channels with the client to address opportuities and issues in a timely and proactive manner.
Work with the clientele to set expectation for implemenation and delivery.
What will your job look like
Identify customer needs and challenges and translate them into business opportunities.
Represent the customer in the solution design.
Be responsible for delivery on dedication management encompassing scope budget time and quality
Be responsible for Release Planning Program Management and Requirements Management
Lead Post-production support including OGS (Tier 1/2) Infra Operations Support training deployment and testing UAT (responsibility and scope may vary from project to project and may not apply in a MS deal)
You will ensure high internal collaboration and challenge the service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
You will meet and exceed customer expectations by running smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT)
You will drive the value validation process (evaluation of the value of the product / project sold after and sometimes during implementation whether it is the same value as encouraged during the sales process).
Plan and maintain the estimates and resource plan for the onsite customer-side project aspects.
Handle the business plan to ensure budget and margins are controlled.
All you need is...
- Bachelor degree in a relevant professional track (engineering computer sciences mathematics) sophisticated degree is an advantage
- Approx. 10 years in the SW development and project implementation domain within Telco / relevant industry
- Strong background in delivery and deployment oflarge scaleprojects
- Excellent project management skills
- Strong customer facing capabilities
- Wide business knowledge and technical expertise (also covering Amdocs portfolio)
- Shown ability to build strong relationships both internally and externally
Why you will love this job:
Work within a very diverse and multi-cultural environment and a fast growing and dynamic organization!
Lead projects for market leading software solutions for the telecommunications industry.
Work on international projects and will be provided with the opportunity to work closely with market leading telecom companies!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.
Required Experience:
Manager
Employment Type
Full Time
