Associate Agency Account Manager
Associate Agency Account Manager
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Job Description
About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally we connect leading experience makers with the worlds largest brands to ensure a quality experience for consumers.
Were a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency were committed to upholding the integrity of the programmatic ecosystem at large.
Whats it like to work at Index
Index is an exciting and fast-paced place to work. Youll be able to feed your ambition lean into trust and transparency and feel genuine support from your colleagues. Were built on our core values and live them each day. Theyre not just buzzwords.
We pride ourselves on our independence and openness not only in our technology but in our teams too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers and were looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution
Index Exchange is seeking an Associate Account Manager to join our Australian team based in Sydney. In this role you will support programmatic agencies and marketers across Australia who leverage Index Exchanges technology through our Demand Side Platform integrations. You will be crucial to our daily client operations while also collaborating with the account management leads to help grow our existing relationships and evangelize the Index Exchange brand in the region.
What Were Looking For:
- Efficient: Your key focus is to provide essential operational support for smooth account management. This role involves assisting with day-to-day account operations and working closely with account managers to drive seamless execution while maintaining strong client relationships.
- Collaborative: To support our agency accounts you will work cross-functionally with account management sales analytics technical and publisher account teams to become a subject matter expert on the Index Platform in an effort to drive the performance and growth of our partners.
- Communicative: You will be working on several clients and be expected to facilitate internal communication between account managers and other Index Exchange teams to ensure deliverables stay on track and meet deadlines.
Heres What Youll be Doing:
- Assist in the day-to-day operations of our agency and brand marketer partners throughout Australia for major holding companies
- Coordinate with internal teams to ensure client needs are met and deliverables are provided promptly
- Support account managers in collecting and analyzing data to identify key insights to help drive solutions for clients through a data-centric approach
- Execute operational tasks such as performance monitoring report creation and updating internal systems with accurate and up-to-date account information
Heres What You Need:
- 12 years of experience in digital media; client-facing experience
- Effective time management skills ability to prioritize and meet deadlines in a fast-paced environment
- Proven ability to leverage data and analytics to solve customer problems
- Excellent written and verbal communication skills with attention to detail and polish
- Ability to work in both collaborative and independent settings while remaining responsible enthusiastic proactive and self-motivated
- Proficiency in Excel and other Microsoft Office programs is a requirement for the role. Experience with DOMO Looker Tableau and/or similar analytical tools is considered an asset
Why Youll Love Working Here:
- Comprehensive health dental and vision plans for you and your dependents
- Paid time off health days and personal obligation days plus flexible work schedules
- Equity packages
- Generous parental leave available to birthing non-birthing and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse equitable and inclusive environment learn more here
Equal employment opportunity
At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.
Index Everywhere Index Anywhere
Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
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Required Experience:
Manager
Employment Type
Full Time
