Kismet client Tails of Hope a non-profit spay/nueter clinic located in Hermitage PA is seeking a Part-Time Customer Service Specialist (CSS) to join their team. The PT CSS will share responsibility for the overall professional operations of the Clinic office and car-side appointment-setting and admissions/discharges.
Responsibilities: - Provide customer service above and beyond expectations to all clients in person electronically or on the phone
- Maintain complete and accurate records and logs of clinic patients liaise with volume clients and help with the successful engagement of Clinic volunteers
- Perform a variety of administrative tasks to ensure quality of service and flow of operations
- Support the administrative and medical team as needed
- Maintain the appearance cleanliness and reputation of the organization
- All other duties as assigned by manager.
Qualifications: - Two or more years of customer service experience
- Two or more years of experience in a veterinary setting hospital animal shelter or control facility preferred
- Veterinary Assistant or Veterinary Tech certification preferred
- Highly detailed and excellent multi-tasker with strong organizational skills
- Clean clear and legible communication both written and verbal
- Ability to work in a fast-paced medical setting
- Employees shall be highly motivated enthusiastic self-starters
- Flexible and ready for new challenges with a positive and professional attitude.
- Technical proficiency with Mac and PC platforms as well as Microsoft Office with ability to quickly become proficient with clinic software.
** Interested candidates will be asked to volunteer and shadow our team so they can truly get an idea of the feel and role of this position before interviewing.