Client Services Call Center
Client Services Call Center
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Salary Not Disclosed
1 Vacancy
Job Description
Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team. You will report to Client Services Manager Senior.
You will be a resource for the Call Center providing support to Automotive customers responding to requests for information products and services. You will address client requests and service needs involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service using your deep competencies in different product and operational areas.
The main traits responsibilities of the role include:
- Manage inbound and outbound client phone calls and email inquiries.
- Resolve technical problems and product questions.
- Document solutions to internal and external clients quickly.
- Experience interpreting and responding to customer requests between customers and Sales ensuring responses to inquiries and lead.
- Work within a diverse team and to communicate with others is crucial.
- Experience handling support requests from a variety of different channels at the same time.
- Seek appropriate information and training to stay up to date on products and the industry.
- Identify new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate with Product management.
Qualifications :
We are looking for a client-focused person and high-level experienced interpreting and responding to customer requests. Creativity and initiative are a must in addition to the following:
- High School Diploma
- 2 years of call center customer support experience
- proficiency
- PC Microsoft Office and internet knowledge
- Advanced problem solving analytical and customer service skills
- Advanced English language skills both verbal and written
- Experience establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
- Team and teamwork focus
Additional Information :
This is a permanent remote home-based role in Costa Rica. No relocation available.
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
