BDC - Call Center Representative
BDC - Call Center Representative
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Job Description
Job Description
Jerrys Auto Group has an available position at our Leesburg Ford location for an energetic experienced Internet /BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC Sales Service and Management Team.
This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.
Previous BDC or Call Center experience is required.
Our Sales Management Team works closely with our Internet/BDC Representatives to ensure the success of every team member by providing ongoing one-on-one mentoring coaching and training.
WE OFFER:
- A very competitive pay plan
- Ongoing professional training
- Flexible scheduling
- Medical & Dental
- 401(k) Retirement
- Paid Vacation
Qualifications:
- Minimum of 1 year of experience in a BDC Department or Retail Sales Call Center environment.
- Superior written skills crafting emails to customers that will inform and engage to enhance continuing communications with the customer
- Must be detail-oriented
- A strong phone presence is necessary portraying an energetic and outgoing personality in answering questions and engaging customers with the goal of setting appointments.
- Persistent customer follow-up via email phone and text to provide status additional information and set appointments
- Team player - coordinating with salespeople BDC reps and management staff
- Outstanding organizational skills
- Working rotating shifts Monday - Saturday is required
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
Jerrys Auto Group is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
