Concierge
Concierge
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Active Lambeth Concierge/ Welcome host
Flexible Contract 15.63 per hour
About Us:
It is an exciting time to join Lambeth Council we have bold ambitions for the future of Lambeths communities and residents through ourLambeth 2030 Plan Our Future Our Lambeth. To deliver on these ambitions we have embarked our transformational One Lambeth Programme ensuring we are connected by purpose in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;Equity Ambition Kindness and Accountability. For more information please have a look at our dedicatedOne Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London Lambeth Borough is a vibrant community of over 317600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North we are proud to be the 9th largest borough in London. Our diversity is our strength with more than 130 languages spoken making Lambeth the home of the Windrush generation Londons largest LGBTQ community and a thriving Portuguese-speaking community.
With exceptional schools lush green spaces including Brockwell Park cultural gems like the Black Cultural Archives and world-renowned institutions such as St Thomass Hospital Lambeth offers an enriching and dynamic environment.
About the Team:
The team focus in delivered exceptional recreational experience through innovative centred offerings. The team thrives in a collaborative and inclusive culture that values creativity open communication and a strong commitment to work life balance. Staff are encourage to grow through hands on project involvement professional development opportunities and a clear pathway for career advancement making it ideal environment for both personal and professional growth.
About the Role:
- Provide a friendly and professional welcome to all customers and visitors presenting a positive impression of yourself and Active Lambeth.
- Proactively assist and direct all customers through access control and fast-track entry in a courteous and professional manner and in line with revenue and protection.
- Respond to customer enquiries and provide information about a full range of products and services whilst supporting promotional campaigns.
- Ensure that every customer sales enquiry is dealt with through the appropriate sales process.
- Support on outreach and promotional activities to promote Active Lambeth services.
- Confidently upsell Active Lambeth products and services across the estate and match customers to them.
- Effectively handle and be accountable for any payments still taken through front of house.
- Work as part of a team to ensure the smooth operation of the facility.
- Follow Normal and Emergency Operating Procedures.
- Deal with complaints politely and positively making every effort to resolve there and then; referring to your line manager if unable to resolve.
- To ensure all necessary Active Lambeth development plans training and qualifications for
the post are maintained and renewed.
To be considered for interview your CV and supporting statement will clearly evidence:
Success in a concierge role depends on a strong customer-first mindset proactive problem-solving and the ability to anticipate guest needs. The ideal candidate demonstrates professionalism discretion and a passion for delivering personalized high-quality service that enhances the overall guest experience.
Key Values & Behaviours:
- Commitment to excellence and attention to detail
- Warm welcoming and respectful demeanour
- Adaptability and calm under pressure
- Discretion and trustworthiness
- Proactive and solution-oriented attitude
- Strong sense of team collaboration
Skills Experience & Qualifications:
- Proven experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency with booking systems emails and relevant tech tools (Training will be giving)
- Formal training in hospitality or tourism (preferred but not always required)
For detailed qualifications and requirements please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at Information:
For an informal discussion about the role please contact Vivian Muhlemann at
How to Apply:
If youre interested in this opportunity click on the apply button and complete an online application. In your supporting statement please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage.
We operate an anonymised application process so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 29th June 2025
Interviews: 5th July 2025
Benefits:
We believe in rewarding our staff. When you join us youll gain access to a range of benefits including:
- Participation in our 5 Staff Networks: Black Asian and Multi-Ethnic LGBTQ Disability Young Professionals and Womens.
- Generous annual leave entitlement starting from 27 days increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
At Lambeth we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion a Living Wage Employer and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations please clickhere.
Employment Type
Full-Time
