Senior Manager, Deal & Renewal Operations
Senior Manager, Deal & Renewal Operations
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Job Description
Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.
The Senior Manager Deal & Renewal Operations will be an accomplished and strategic professional who will leverage extensive experience to lead and optimise Deal & Renewal Operations sub-functions establishing a roadmap of deliveries SOPs tactical improvements and other elements that will contribute to the strengthening of these functions while ensuring their day to day efficiency through managing a team. Responsibilities will encompass fostering a collaborative approach and maintaining a continuous improvement mindset while ensuring the day-to-day solid execution of the Quote-to-Order playbook and Customer Master management. This position will involve regular collaboration with Sales Finance Legal Business Systems and other central operations teams.
How youll make an impact:
Review and improve processes supporting Renewal transactions: preparation follow-up and execution maintaining and improving the Renewal Playbook (including Renewal analytics and dashboarding)
Review refresh and implement robust processes supporting Customer Master management including Customer Registration information collection RFP Operations Order and License Management.
Partner with the Business Systems team to establish an enhancement roadmap
Partner with customer-facing Sales teams and Deal Desk to improve existing processes
Manage coach and develop a team of individuals responsible for the Renewal Desk and execution of Customer Processes
Work closely with internal stakeholders (e.g. VP Sales Legal Revenue Accounting Finance Product) to ensure deals comply with accounting requirements and internal processes.
Act as the primary point of contact to coordinate address and resolve tools or contract-related issues.
Partner with the Deal Desk Director to drive strategic projects and initiatives focused on enhancing Quote to Order and Customer Master-related processes.
What youll need to be successful:
Self-motivated and self-driven with a commitment to continuous learning and improvement.
People Management experience in revenue operations (deal desk renewal desk)
Proven experience in data analytics and systems management particularly in Salesforce.
Excellent communication skills both written and verbal.
Comfortable navigating ambiguity in scaling a business environment with an international growth focus.
Strong organisational skills with the ability to multitask and prioritize effectively.
Adaptability to frequent changes in products policies and procedures
Demonstrated ability to work independently exhibit good judgment and provide leadership in a fast-paced environment.
Proven ability to lead and collaborate effectively with remote teams.
#LI-Hybrid #LI-SC1
Required Experience:
Senior Manager
Employment Type
Full Time
