Technical Account Manager - Team Lead
Technical Account Manager - Team Lead
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
Kamino Retail (powered by Equativ) stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies amplify customer engagement and drive concrete results. Join us in shaping the future of retail media through innovation collaboration and strategic prowess.
Role Overview:
As Technical Account Manager Team Lead youll play a hybrid role at the intersection of leadership and execution. Youll own a portfolio of high-impact client accountsdelivering advanced technical support and strategic guidancewhile also leading a growing team of Technical Account Managers. Acting as a player/coach youll set the standard for service excellence drive operational improvements and ensure your team thrives in delivering exceptional outcomes.
Key Responsibilities:
- Manage your own portfolio of strategic or technically complex accounts providing hands-on technical support guidance and solution design
- Lead mentor and coach a team of Technical Account Managers supporting their development and ensuring high performance across the team.
- Serve as a senior escalation point for critical client issues and guide resolution strategies with both urgency and empathy.
- Define and continuously improve team processes workflows and documentation to drive quality efficiency and scalability.
- Collaborate cross-functionally with Product Engineering and Sales to align client needs with product evolution and technical capabilities.
- Monitor and report on team performance and client health using data to identify trends and areas for improvement.
- Support hiring onboarding and training initiatives to scale the TAM function as the company grows.
- Promote a culture of ownership knowledge sharing and proactive problem-solving within the team.
Qualifications:
- 4 years of experience in technical account management solutions consulting or technical client success ideally in a SAAS or AdTech environment.
- Demonstrated success managing enterprise or strategic clients with a hands-on approach.
- 1 years in a formal or informal leadership role with experience coaching or managing small teams.
- Solid technical foundation (e.g. APIs JavaScript HTML tags analytics tools) and ability to troubleshoot complex issues end-to-end.
- Strong communication skills with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
- Track record of improving team processes client outcomes or support operations.
- Familiarity with support/ticketing systems (e.g. Zendesk Jira) CRM tools and project management platforms.
- Comfortable navigating fast-paced high-growth environments with changing priorities.
What We Offer:
- A leadership role with hands-on impact in a fast-growing product-led company.
- The chance to shape and scale a critical client-facing function.
- Direct influence over client satisfaction team development and product feedback loops.
- A collaborative forward-thinking culture that values initiative transparency and continuous learning.
- Competitive salary equity and meaningful growth opportunities.
Why Kamino RetailIf youre a seasoned Technical Account Manager ready to combine executional excellence with team leadership this is your opportunity to shape the future of retail media from the inside out. Lead by example. Deliver at scale. Grow with us.
Why Choose UsIf you are a technical professional with a passion for retail media and a desire to play a pivotal role in implementing cutting-edge solutions we invite you to apply and join our innovative team at Kamino Retail.Shape the future of retail media with us!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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