Program Assistant
Program Assistant
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Job Description
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
The Westchester Avenue Safe Haven (WASH) is a 63-bed low-barrier shelter operated by BronxWorks for chronically street-homeless adults aged 50 and older. Rooted in the Housing First model WASH provides comprehensive on-site services including case management psychiatric and medical care substance use support meals and assistance with housing placement. Referrals are made through NYCs Street Homeless Outreach Teams with the primary goal of transitioning clients into permanent housing.
RESPONSIBILITIES
- Provide direct services to clients including intake engagement assessment referral service plan development advocacy counseling exit summaries and follow-up.
- Monitor and document client progress toward service plan goals.
- Conduct home visits and other field work as required.
- Document all interactions with or on behalf of clients.
- Provide general clerical support including filing faxing word processing typing photocopying and sorting mail.
- Answer telephones take messages and direct calls to the appropriate parties.
- Report to and meet with supervisor on a monthly basis.
- Complete program reports on a monthly basis or more frequently as required.
- Assist with special projects as assigned.
- Perform additional duties as assigned by manager.
PROGRAM SPECIFIC RESPONSIBILITIES
- Launder client clothing.
- launder all safe haven linens weekly.
- Develop a system to do both client laundry and safe haven linens.
- Provide new incoming clients with immediate concrete services including clothing and toiletries.
- Assist administrative assistant with data entry as needed.
- Keep ongoing inventory of client supplies.
- Assist with the transport and distribution of client meals as needed.
QUALIFICATIONS
- High school diploma or equivalent credentials required an Associates Degree preferred.
- Ability to become an agency driver preferred.
- A minimum of one year of administrative work experience preferred.
- Proficiency in English required; proficiency in a second language preferred
- Strong oral and written communication time management and organizational skills are necessary.
- Proficiency in Microsoft Office suite and other standard business technology is required.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods.
- Ability to occasionally lift and/or move up to 10 pounds.
- Ability to stand walk or sit for long periods of time.
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork.
- Ability to bend and retrieve objects and/or documents.
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religioncreed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local you require reasonable accommodation as part of the application process please contact.
Employment Type
Full-Time
