Field Service Engineer
Field Service Engineer
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Job Description
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions offering a full line of reliable and innovative inkjet thermal transfer laser print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety regulatory and retailer compliance better product recalls and improved manufacturing processes.
The Field Service Engineer is responsible for performing on-site installation maintenance service repair and support for Markem-Imaje products and services.
What you will do:
- Perform on-site product installation on customer premises.
- Provide training and technical advice on the product use in person and via phone.
- Investigate problems provide solutions and arrange for repairs to be made.
- Monitor repairs in terms of the organizations service & warranty cover and provide suggestions to product improvements.
- Carry out scheduled maintenance calls and perform visits in the allocated timeframe.
- Monitor and adhere to field service policies procedures and technical standards.
- Recommend spare part needs and assist with monitoring equipment.
- Provide sales support to the Sales team for both existing and potential customers in terms of new applications software and demonstrations.
What you need to have:
- Good technical knowledge and skills on the Companys products and services.
- Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
- Good organizational skills and ability to set priorities and manage time effectively.
- Good communication analytical critical thinking and problem-solving skills.
- Good level of customer relationship management skills.
- Customer-oriented personable and a team player.
- Technical Certificate in Mechanical Electrical or Electronic Engineering. (Hydraulics knowledge and software and networking would be advantageous)
- Minimum 3 to 8 years of field service experience preferably in medium industrial or commercial equipment.
- Must possess a driving license.
Youll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience were looking for then apply! We cant wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin disability age and genetic information.
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
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Employment Type
Full Time
