CREED Training Manager, Dallas TX

POSITION: Training Manager (Field management)

REPORTS TO: Sr. Training Manager

FLSA:Exempt

LOCATION:Dallas or Houston TX

Welcome to Kering Beaut Established in 2023 Kering Beaut aims to create value for the Group and its Houses. In June 2023 Kering Beaut announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes including the iconicAventus. This acquisition represents a major step for Kering Beaut. It perfectly complements Kerings existing portfolio and immediately gives Kering Beaut a significant presence.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

Why Work With Us We care about our team members and we offer a competitive salary benefits such as medical dental vision 401(k) paid time off employee discounts and much more!

OVERVIEW: The Training Manager is responsible for Training and Development in a specified region on behalf of the Kering Beaut brand The House of Creed. The position will serve as a training resource to the field team while driving the implementation of training strategies including the advancement of Creed knowledge and skill for the Sales force.

CORE RESPONSIBILITIES

• Works with the Sales Management team support training strategy for the field team.

• Functions as the primary training and development partner for the Sales field team in designated region.

• Facilitates centralized training for new Product Specialists RSMs and AEs to provide on-brand orientation.

• Is passionate about and effective in leading Sales and Service coaching at counter with field managers and specialists.

• Builds strong relationships with the corporate team field team and retail partners in region.

• Strong focus on meeting customer expectations both internally and externally.

• Utilizes the most up to date Training and Development materials to support the field team.

• Collaborates cross-functionally with Sales Marketing and Corporate Communications to support all programming to ensure a consistent message.

• Keeps master training schedule up to date for all current and new training sessions for the region.

• Follows-up with RSMs/AEs on all Creed onboarding requirements for new Product Specialists.

• Follows-up with RSD on all Creed onboarding requirements for new RSMs/AEs.

• Identifies training and development opportunities in region and raises them promptly to Head of Training and Development.

• Models coaching behavior while working with field team.

• Uses coaching skills to develop Sales Team in support of making customer experience and sales goals.

• Supports NYC office training sessions when needed.

• Collaborates in content development to ensure relevance to field team.

• Shares feedback from store visits with Training and Development team to make improvements to Customer Experience Marketing and Sales programs in store.

• Collaborates with Sales leadership and other relevant departments to implement and drive Customer Experience selling ceremony in region.

• Travels consistently in-market to ensure continued development of the Sales team message consistency and discover best practices and key learnings.

• Participates in regional meetings and Summit/Town Halls.

• Acts as a company ambassador for all Kering Beaut corporate messaging.

• Active participant on Training and Development Team to support build and refine new and existing training programs.

• Embodies the firms vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture.

• Seeks to promote and cultivate the company and brand awareness with external partners.

CORE REQUIREMENTS

• Bachelors Degree preferred

• 5 years relevant experience (combination of retail and training experience)

• Experience working in store required; luxury sector and beauty or fragrance industry experience strongly preferred

• Solid leadership and performance coaching skills

• Strong platform skills

• Innovative thinker and approach to business

• Excellent communication/presentation interpersonal and customer service skills

• Demonstrates strong organizational skills and the ability to think critically

• Demonstrates patience with reluctant employees and partners

• Solid motivational/leadership skills and is a team player

• Maintains a professional and confident demeanor

• Ability to analyze the business and identify new functional growth opportunities

• Excels in collaborative work and thinking

• Able to positively influence others without direct supervisory relationship

• Skilled at successfully organizing prioritizing and managing multiple projects

• Ability to work in an entrepreneurial fast-paced environment while being adaptable to change

• In store 90% of time with travel required

• Proficient in Microsoft Word Excel Power Point and Outlook