Sr. Install Operation Manager , Amazon Key
Sr. Install Operation Manager , Amazon Key
Posted on :
19-06-2025
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1 Vacancy
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Job Description
Imagine a world where home access is seamless secure and smart. Where deliveries happen without you being home and friends can drop by even when youre away. This isnt the future its happening now with Amazon Key and were looking for visionaries to help us expand this revolutionary technology across the EU.
Are you ready to be at the forefront of transforming how people interact with their homes and receive deliveries Do you thrive on the excitement of introducing new technology to skeptics and turning them into enthusiasts If youre passionate about shaping the future of home security and convenience we want you on our team!
We are seeking an experienced self-motivated and passionate professional to join our team as Sr. Install Operations Manager. This role will be responsible for the deployment and maintenance of Amazon Key products through our network of 3rd party install partners across multiple regions. The Sr. Install Operation manager will develop and execute the long-term strategic vision for install operations drive operational excellence and scale our partner network while optimizing costs and quality. This position requires deep technical expertise in access control/intercom systems process improvement skills and strong vendor management capabilities. This is a strategic role that will shape the future of our installation services while driving innovation in our product development.
A day in the life
Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
Ensure Install Operations run smoothly keeping a high bar in terms of install speed and install quality
Define initiatives to improve install success and time to install
Own P&L for your country/partners for installation operations including budget planning cost optimization and revenue growth strategies
Develop and execute multi-year strategic roadmap for Install Operations including partner network expansion technology innovation and operational efficiency improvements
Scout for new install partner and onboard them in the network in order to increase our coverage and/or reduce costs and/or improve quality
Establish KPIs and metrics framework to measure operational excellence and partner performance
Execution of both remote and onsite trainings for targeted tech teams.
Compilation and delivery of test result datasets to relevant stakeholders
Serve as expert resource for end user support workflows
Support with on-site investigation when needed
About the team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon and often serves as the connective tissue between Smart Home/Devices Logistics Operations and Retail/Shopping. We are the bridge between device management and physical services and our team indexes highly on ownership and collaboration. We have lots of stakeholders and we have relentlessly high standards for our high-visibility programs.
- -Bachelors degree
- -Deep understanding of IoT technologies and smart building ecosystems
- -Experience managing P&L and building business cases for strategic initiatives
- -Strong analytical skills with experience in data-driven decision making
- -C1 English proficiency additional 1 out of C1 German Italian
- -Experience in developing negotiating and executing business agreements
- -Experience in building a lead pipeline and in qualifying leads
- Experience working within a high-growth technology company
- Experience in install operation sales operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Are you ready to be at the forefront of transforming how people interact with their homes and receive deliveries Do you thrive on the excitement of introducing new technology to skeptics and turning them into enthusiasts If youre passionate about shaping the future of home security and convenience we want you on our team!
We are seeking an experienced self-motivated and passionate professional to join our team as Sr. Install Operations Manager. This role will be responsible for the deployment and maintenance of Amazon Key products through our network of 3rd party install partners across multiple regions. The Sr. Install Operation manager will develop and execute the long-term strategic vision for install operations drive operational excellence and scale our partner network while optimizing costs and quality. This position requires deep technical expertise in access control/intercom systems process improvement skills and strong vendor management capabilities. This is a strategic role that will shape the future of our installation services while driving innovation in our product development.
A day in the life
Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
Ensure Install Operations run smoothly keeping a high bar in terms of install speed and install quality
Define initiatives to improve install success and time to install
Own P&L for your country/partners for installation operations including budget planning cost optimization and revenue growth strategies
Develop and execute multi-year strategic roadmap for Install Operations including partner network expansion technology innovation and operational efficiency improvements
Scout for new install partner and onboard them in the network in order to increase our coverage and/or reduce costs and/or improve quality
Establish KPIs and metrics framework to measure operational excellence and partner performance
Execution of both remote and onsite trainings for targeted tech teams.
Compilation and delivery of test result datasets to relevant stakeholders
Serve as expert resource for end user support workflows
Support with on-site investigation when needed
About the team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon and often serves as the connective tissue between Smart Home/Devices Logistics Operations and Retail/Shopping. We are the bridge between device management and physical services and our team indexes highly on ownership and collaboration. We have lots of stakeholders and we have relentlessly high standards for our high-visibility programs.
- -Bachelors degree
- -Deep understanding of IoT technologies and smart building ecosystems
- -Experience managing P&L and building business cases for strategic initiatives
- -Strong analytical skills with experience in data-driven decision making
- -C1 English proficiency additional 1 out of C1 German Italian
- -Experience in developing negotiating and executing business agreements
- -Experience in building a lead pipeline and in qualifying leads
- Experience working within a high-growth technology company
- Experience in install operation sales operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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